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Works on-going to restore water supply for Galway customers following Storm Debi power outages

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Overnight power disruption has resulted in low water pressure and water outages for customers supplied by Glenamaddy and Williamstown Supply Schemes

Uisce Éireann, is working to restore water supply to customers in Galway who have been affected by recent power outages caused by Storm Debi. 

The overnight power disruption has resulted in lower-than-normal water pressure and intermittent water outages for customers supplied by Glenamaddy Public Water Supply Scheme and the Williamstown Public Water Supply Scheme. 

Impacted customers supplied by the Glenamaddy Public Water Supply include: Knocknascahill Group Water Scheme, Ardeevin, Cloonminda, Killsallagh, Mountkelly and surrounding areas of Glenamaddy Town.  

Impacted customers supplied by Williamstown Public Water Supply include: Kilmore, Dereens, Lettera, Fortyacres, Kildaree, Williamstown, Curragh East, Corralough South, Polshask and Corralough.

Crews have been mobilised to make the necessary repairs. We are also liaising closely with the ESB to prioritise the restoration of power to plants affected by electricity outages. Uisce Éireann anticipates that the water supply will be fully restored by 12 noon tomorrow; however, it can take a number of hours for the reservoirs and water network to refill. Generally, it takes approximately two to three hours for the water supply to return to normal for all affected customers.

Uisce Éireann is appealing to all customers in the impacted areas to conserve water during this time, as the reservoirs replenish. This will help prevent additional strain on the local supply and ensure that normal water pressure and supply can be fully restored to all residents.

Justin Doran from Uisce Éireann, stated, "The effects from Storm Debi have caused a number of power outages, impacting production at our water treatment plants across the county. Expert crews are working to restore operations at the plants while ensuring reservoir levels are replenished. Uisce Éireann appeals to customers to conserve water where possible to alleviate pressure on the local supply. We regret any inconvenience caused by this issue and sincerely thank the local community for their patience."

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. 

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X (formerly Twitter) @IWCare with any queries. For updates, please visit our Water Supply Updates section.

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