Work on-going to restore water supply for customers supplied by the Templetney scheme and part of the Fethard network

11 September 2023

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Alternative water supplies will remain in place until normal supply is returned to all customers

Uisce Éireann is working with Tipperary County Council to restore water supply as quickly as possible to impacted customers following an electrical fault at Templetney Water Treatment Plant and at the network pumps on the Fethard Water Network. 

Repairs have been completed, however, due to size of the network it will take until tomorrow, Tuesday 12 September for normal water supply to fully return to some customers especially those at the end of the network and at higher elevations. 

Customers supplied by the Fethard Regional Public Water Supply may be impacted in the following areas including: Killenaule, Gortnahoe, Laffanbridge, Ballinure, Dualla and surrounding areas. To support impacted customers, Uisce Éireann has arranged the delivery of an alternative water supply with drinking water to the following locations which will remain in place until water is returned all customers: Gortnahoe, Glengoole, Ballysloe, Ballinunty, Ballinure and Killenaule.     

Customers supplied by the Templetney Regional Public Water Supply may be impacted in the following areas: Clonmel, Kilseehlan, Ballyneale, Carrick-on-Suir and surrounding areas. To support impacted customers, Uisce Éireann is currently arranging the delivery of alternative water supplies with clean drinking water to the following location(s) which will be in place from this evening: Kilsheelan, Lisronagh, Monroe, Figlash Cross and Killurney. 

All alternative water supplies will be in place by 9pm tonight. In all instances, customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure as per HSE advice.

Operations Lead for Uisce Éireann, Colin Cunningham said: “Uisce Éireann and Tipperary County Council understands the inconvenience caused when unplanned outages occur. I would like to assure customers that we are working hard to restore normal water supply as quickly as possible.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please visit the Water Supply Updates section.