Repairs completed and water supply returning to impacted customers supplied by Cashel Water Treatment Plant
22 April 2024
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Impacted customers thanked for their patience and co-operation during the repair works
Uisce Éireann crews have successfully completed repairs following a fault at the water treatment plant impacting customers in Cashel Town and surrounding areas.
Following reports of a supply disruption, dedicated crews were immediately deployed and worked hard to restore normal water supply to impacted customers as quickly as possible.
Repairs have successfully been completed and water supply has returned to the majority of customers now. Due to low reservoir levels and the size of the network, it may take until later this evening before normal water pressure is fully returned to all customers, especially for those on higher ground or at the end of the network.
To support customers, alternative water supplies will remain in place at St. Patrick’s Hospital and Cashel Rugby Club until normal water supply has returned to all customers. Customers are reminded to use their own clean and sanitised potable containers when taking water from the alternative water supply.
Vulnerable customers who have registered with Uisce Éireann receive direct communications for planned and unplanned outages lasting more than four hours.
Colin Cunningham, Water Operations Lead at Uisce Eireann, acknowledged the impact to customers, adding: “On behalf of Uisce Éireann, I’d like to thank customers who were impacted by his unplanned outage for their patience, co-operation, and assistance while we worked to complete the repairs as quickly as possible and regret any inconvenience caused”.
Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on our website. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare.
Business customers can sign up to Uisce Éireann’s text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer.
Previous Updates
Uisce Éireann is working to restore normal water supply to homes and businesses following a fault at the treatment plant. As a result, water supply to Cashel and surrounding areas is impacted.
Crews are on the ground working to restore normal water supply as quickly as possible to impacted customers.
Alternative Supplies
To support customers, alternative water supplies are being arranged and will be in place from 2pm this afternoon at St. Patrick’s Hospital and Cashel Rugby Club. Customers are reminded to use their own clean and sanitised potable containers when taking water from the alternative water supply.
Uisce Éireann anticipates that the water supply will return to impacted customers by tomorrow afternoon. It is expected that the fault at the plant will be addressed today, however reservoir levels will need to recovery before supply is returned to all impacted customers.
Uisce Éireann’s Colin Cunningham regrets the inconvenience for customers, adding: “We understand how disruptive unplanned outages are and we regret the inconvenience caused. We would like to thank impacted customers in the Cashel area for their patience while we work on repairs and restore the water supply as quickly as possible.”
Vulnerable Customers
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann understands the inconvenience when an outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.
Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.