Water supply returning for impacted customers on Ardfinnan Public Water Supply

Uisce Éireann crews are working to restore water supply to affected customers on the Ardfinnan Water Supply Scheme after further operational issues caused by heavy rainfall resulted in an outage at the Goatenbridge Water Treatment Plant.

Customers in the following areas may be experiencing no water as a result: Goatenbridge, Poulatar, Newcastle, Ballybacon Grange, Ardfinnan, Jamestown, Marfield, Neddens, Loughryan, Loughlher, Loughtally, Derrygrath, Newchappel, Rathkeevin, Inishlounaght, Nicholastown, Knockloffty, Grauige Group Water Scheme and Castlegrace.

Uisce Éireann’s Anthony Phelan assured customers that every effort is being made to restore supply to those impacted as quickly and as safely as possible.  

“We understand the inconvenience of an unplanned outage and thank customers for their support while our works continue to restore supply. We estimate that up to 5,000 customers may be impacted by this outage. Works will take place across the day in an effort to have the plant back in full operation by this afternoon; however, it will take several hours for the reservoirs to replenish and for the network to refill.”

Restoration works are expected to be completed by 3pm this afternoon. Typically, it takes a number of hours following the completion of works before water supply is fully restored to all impacted customers, and it may take longer for customers at the end of the network or on higher ground as the system recharges.

Updates on this work can be found on the Uisce Éireann Supply and Service map by entering the following reference number in the search bar on our website: TIP00107214

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Text Alerts page.

Uisce Éireann has completed restoration works at the Goatenbridge Water Treatment Plant and the plant is fully operational.

Water supply is now returning to impacted customers on the Ardfinnan Water Supply. However, reservoirs remain low and will need time to recover. It may take longer for normal supply to be restored to all customers particularly those at the end of the network or on higher ground, as the reservoirs refill and network recharges.

Uisce Éireann’s Anthony Phelan, said: “Uisce Éireann acknowledges the disruption that can be caused by an unplanned outage, and we wish to thank customers in the area for their patience while works were underway. We would ask customers in the impacted areas to be mindful that it will take several hours for the reservoirs to fully replenish and for the network to refill.”.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Text Alerts page.

Uisce Éireann crews are working to restore water supply to affected customers on the Ardfinnan Water Supply Scheme after operational issues resulted in an outage at the Goatenbridge Water Treatment Plant.

Customers in the following areas may be experiencing no water as a result: Goatenbridge, Poulatar, Newcastle, Ballybacon Grange, Ardfinnan, Jamestown, Marfield, Neddens, Loughryan, Loughlher, Loughtally, Derrygrath, Newchappel, Rathkeevin, Inishlounaght, Nicholastown, Knockloffty, Grauige Group Water Scheme and Castlegrace.

Pierce Faherty, Water Operations Manager has assured customers that every effort is being made to restore supply to those impacted as quickly and as safely as possible.  

“We understand the inconvenience of an unplanned outage and thank customers for their support while our works continue to restore supply. We estimate that up to 5,000 customers may be impacted by this outage. Works will take place across the day in an effort to have the plant back in full operation by this afternoon; however, it will take several hours for the reservoirs to replenish and for the network to refill.”

Restoration works are expected to be completed by 3pm this afternoon. Typically, it takes a number of hours following the completion of works before water supply is fully restored to all impacted customers, and it may take longer for customers at the end of the network or on higher ground as the system recharges.

Updates on this work can be found on the Uisce Éireann Supply and Service map by entering the following reference number in the search bar on our website: TIP00107085

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Text Alerts page.