North Kildare customers advised of water supply disruption due to low reservoir levels

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is advising customers supplied by the Allenwood Reservoir in Kildare that extremely low levels of treated water at the reservoir will impact supplies to local customers from this afternoon.

Extremely high demand on the network has led to water levels in the Allenwood Reservoir falling to critically low levels over the last seven days. As a result, operations at the reservoir will be halted at approximately 4pm this afternoon to allow levels to replenish.

Normal supply is expected to resume from approximately 7am tomorrow morning (Wednesday, 27 May). It may take up to 12 hours for normal supply to return to all areas.

Areas impacted will include Coill Dubh, Prosperous, Derrinturn, Kilmeage, Robertstown, Allenwood and surrounding areas. 

Alternative Water Supply (AWS) will be provided at the following locations from approximately 5pm this evening, Tuesday, 26 May to 7pm tomorrow evening, Wednesday, 27 May at the following locations:

1. Prosperous National School, Curryhill, Naas, Co. Kildare (parking bays along front of school).
2. Aylmere Court, Kilmeage, Co. Kildare (near the Old Dispensary).
3. R403 Allenwood, Co. Kildare (parking bays adjacent to 120 / 120X Bus Stop).
4. Former Grand Canal Hotel, Robertstown, Co. Kildare (large gravelled area to the east of the hotel).
5. St Conleth’s National School, Derrinturn, Co. Kildare (parking bays along front of school).
6. The Village Arch Café, Coill Dubh, Co. Kildare (close to the archway).

Bottled water is being made available for vulnerable customers. 

Uisce Éireann’s Eoghan Forristal has assured customers that every effort is being made to restore a full water supply as quickly as possible. 

“These restrictions are necessary to allow water supplies to catch up with the increased levels of demand we are seeing. We thank customers for their support while we allow reservoir levels to replenish. We expect that normal supply will start returning to customers from approximately 7am Wednesday morning,” said Eoghan.

Typically, it takes two to three hours for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges. 

Customers are reminded to bring their own containers when drawing water from the tanker, and to boil the water before use as a precautionary measure.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page. 

Updates on this work can be found on the Uisce Éireann Supply and Service Map by entering the following reference numbers in the search bar on water.ie: Ref. KLD00112669.

Customers can find useful water saving tips on the Conservation section of our website, including an easy-to-use conservation calculator to track how much water they are saving and identify ways to conserve more.

Uisce Éireann is committed to keeping customers informed across multiple platforms and we encourage customers to engage with us through our website, on X via @IWCare and @IrishWater, or through our customer care helpline, which is open 24/7 on 1800 278 278.

Customers can also sign up to Uisce Éireann’s free text service to receive real-time updates by registering their Eircode and mobile number on our Text Alerts page.