Disruption to supply in Ballina and surrounds due to power supply issue

Affects Ballina Town, Moygownagh, Lacken, Ballycastle, Bonniconlon, Kilfian and Killala

23 July 2021

We're working with Mayo County Council to restore normal water supply to impacted customers

Irish Water is working with Mayo County Council to restore normal water supply to impacted customers in Ballina Town and Moygownagh, Lacken, Ballycastle, Bonniconlon, Kilfian and Killala following a power outage at Lisglennon Water Treatment Plant.

Impacted customers may experience lower than normal water pressure and in some instances, particularly on higher ground, may experience intermittent water outages. While handwashing remains a priority, Irish Water is appealing to all customers to conserve water as the reservoirs refill.

Small changes can have lasting results. For example:

  • Take a shorter shower and save up to 10 litres of water per minute       
  • Fix dripping taps or leaking toilets in your home
  • When brushing your teeth or shaving, turn off the tap and save up to 6 litres of water per minute
  • Save and reuse water collected from baths, showers, and hand basins in the garden
  • Avoid using paddling pools
  • In the garden use a rose head watering can instead of a hose and aim for the roots
  • If you need to wash your car, use a bucket and sponge instead of a hose
  • Report any leaks to Irish Water at 1800 278 278.

When Irish Water and Mayo County Council became aware of the disruption, crews were dispatched to investigate the issue and are working to restore normal water supply to impacted customers as quickly and as safely as possible, in adherence with HSE and Government guidance on COVID-19.

Irish Water and Mayo County Council understands the inconvenience caused when disruptions occur and thanks customers for their patience while we work restore normal supply to impacted customers.

Ger Greally, Irish Water, added, “On behalf of Irish Water I would like to thank customers for their patience as we work to restore normal supply as quickly and as safely as possible. We would ask customers to conserve water where possible and to only use what they need whilst continuing to adhere to public health advice on hand washing and hygiene regarding COVID-19. Simple water conservation efforts can have a big impact, such as taking showers over baths and fixing dripping taps where it is possible to do so. There are lots more tips on how to conserve water in your home, business or school on our website at https://www.water.ie/conservation/conserve/.

Irish Water is working at this time, with our local authority partners, contractors and others to safeguard the health and well-being of staff and the public and to ensure the continuity of drinking water and wastewater services.

The Irish Water Customer Care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see our Water Supply Updates section.