Customers urged to conserve water supply to allow reservoirs in Kerry to fully replenish

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

While water has now been restored to most areas in the Brosna and Knocknagoshel regions; the reservoir at Donneen, the furthest point from Brosna Water Treatment Plant, which was severely depleted and at a critically low level continues to slowly refill.

Uisce Éireann is urging its customers to conserve water to allow reservoirs in Kerry to fully replenish.

Uisce Éireann Operations Lead in Kerry, Charlie O’Leary said: We are asking customers throughout Kerry to please not leave their taps running during the night as it is having a knock-on effect on the capacity levels of the reservoirs in Kerry. We are continuously monitoring all the reservoirs and need the reservoirs to be replenished for water to be fully restored to our customers.”

Mr O’Leary said: “We understand that this is a difficult time for the community, and we are working hard on the ground since the high volumes of snow and freezing weather gripped Kerry. While it does take longer for water to return to customers on higher ground or at the end of the water network, water will come through, but we need to allow the reservoirs time to refill and that requires water to be used in a conservative manner at the moment.”

Mr O’Leary added: “It is not sustainable to have reservoirs at critically low levels as it would mean that water supply restrictions or shut offs would be required to allow the reservoir to replenish. We are asking people not to run their taps continuously or overnight and to conserve their water supply.”

Uisce Éireann is encouraging people to report any leaks or bursts on the public water networks to our Customer Care Team on 1800 278 278. We’re available 24/7 and customers can also contact us on X @IWCare with any queries.

To help people avoid issues like this and stay safe, warm and comfortable during the cold snap we have lots of helpful advice on the Winterproofing section of our websit.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.