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Crews working to restore normal water supply for customers in Cashel affected by Outage

26 January 2024

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Alternative water supply in place at numerous locations

Uisce Éireann is working to restore normal water supply to impacted customers in Cashel following an outage due to the recent weather conditions causing bursts and leaks, and operational issues.

Repairs at the water treatment plant and on the network have been completed, and the reservoir is starting to refill. Supply is now being restored to some customers; however, it will take until late afternoon on Saturday, 27 January for full supply to be restored to all customers. 

To support impacted customers, alternative water supplies are available at the following locations from 6pm this evening (Friday, 26 January). 

  • St. Patricks Hospital
  • Cashel Rugby Pitch
  • Cashel Fire Station

The water tankers will remain in place until normal supply has returned to all customers. Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure, as per HSE advice. Vulnerable customers who have registered with Uisce Éireann receive direct communications for planned and unplanned outages lasting more than four hours. 

Uisce Éireann’s Colin Cunningham said, “We understand the inconvenience caused to the local community and we appreciate their patience while we work to restore normal supply to impacted customers. Our customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see the water supply and services section of our website."

We are also reminding the public to check for leaks on outside taps or in sheds and other unoccupied premises, and to report any leaks they see in public areas so that they can be prioritised for repair.”

He also appealed to homes and businesses to help conserve water by not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines, where possible. Further information on water conservation is available on our Conservation page.

Customers are also urged to check and or report loss of service or visible leaks to assist Uisce Éireann to identify bursts. Live updates on outages are also available on X.

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit our website.