Normal water supply returning to customers in County Clare
29 January 2024
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann is aware that a small number of customers may be experiencing low pressure and water discolouration following supply interruptions in County Clare.
Repair works were carried out at Ballymacraven Water Treatment Plant and Old Doolagh Water Treatment Plant and normal supply has been restored to the majority of customers, however some customers on higher ground or at the end of the network are experiencing intermittent low water pressure.
Customers who experience issues with discolouration are asked to run the cold water tap in the kitchen for a few minutes. Doing this usually clears any unusual colour. Further information on discoloured water is available on our Discoloured Water page.
Darragh Conneely, Water Operations Lead with Uisce Éireann, thanked customers for their patience as normal supply returns to homes and businesses.
Uisce Éireann understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we worked to restore supply. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For general water supply updates, please visit our Water Supply Updates section.
Previous Updates
Uisce Éireann have successfully completed repairs to two significant bursts in County Clare and normal water supply is returning to customers.
Uisce Éireann crews were immediately deployed to carry out repairs and worked hard to restore normal water supply to impacted customers supplied by Ballymacraven Water Treatment Plant and O’Briensbridge Water Treatment Plant. Repairs were also successfully completed at Old Doolough Water Treatment plant following a mechanical failure at the plant and water has been restored to customers.
Following the repairs carried out by dedicated water service crews in Clare, it may take some time for normal supply to fully restore to all areas, especially for those on higher ground or at the end of the network. Anyone who experiences issues with discolouration are asked to run the cold water tap in the kitchen for a few minutes. Doing this usually clears any unusual colour. Further information on discoloured water is available on our Discoloured Water page.
Darragh Conneely, Operations Lead with Uisce Éireann, thanked customers for their patience while repair work was underway.
“On behalf of Uisce Éireann, I’d like to thank impacted stakeholders for their patience, co-operation, and assistance while we worked to complete the repairs as quickly as possible and regret the inconvenience”.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For further updates please see Uisce Éireann’s website.
Uisce Éireann is working to restore normal water supply to customers supplied by O’Briensbridge Water Treatment Plant in County Clare following a burst to a water main.
Dedicated water service crews are carrying out repairs to restore normal water supply as quickly as possible. Customers in O’Briensbridge, Montpellier, Bridgetown and surrounding areas may experience low water pressure and/or water outages for the rest of the day while repair works are underway.
Darragh Conneely, Water Operations Lead with Uisce Éireann, said: “We thank impacted customers for their patience as we work to restore normal water supply as quickly as possible, and it is likely to be tomorrow (Friday) before normal water supply is restored to all customers. We are appealing to customers to help conserve water by not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. Further information on water conservation is available on our Conservation page. We understand the inconvenience unplanned outages can have on customers and we appreciate their patience as we work to return normal water supply.”
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.
Uisce Éireann understands the inconvenience this issue is causing. To support impacted customers, additional water supplies will be available at the Community Centre in Montpellier, Cooneys Bar in Bridgetown and beside the playground in O’Briensbridge from 4pm this afternoon.
Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure, as per HSE advice.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann continues to provide detailed, real-time and local information about Water Service and Supply Issues on our website. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare. Did you know, business customers can sign up to the text alert system to receive real-time updates at www.water.ie/business-updates. Signing up is easy and only takes a few seconds.
Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit our website.