Repairs completed and water supply returning to customers in West Clare
25 January 2024
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Water supply is returning to customers in West Clare following a mechanical failure at Old Doolough Water Treatment plant.
Uisce Éireann crews were immediately deployed to carry out repairs and worked hard to restore normal water supply to impacted customers as quickly as possible in Old Doolough, Miltown Malbay, Quilty, Spanish Point, Coore, Creegh, Kilmacduane, Cooreclare and surrounding areas.
Following the repair work at the plant it may take some time for normal supply to fully restore to all areas, especially for those on higher ground or at the end of the network. Anyone who experiences issues with discolouration is asked to run the cold water tap in the kitchen for a few minutes. Doing this usually clears any unusual colour. Further information on discoloured water is available on our Discoloured Water page.
Darragh Conneely, Water Operations Lead with Uisce Éireann, thanked customers for their patience as crews completed the works to restore normal water supply as quickly and safely as possible.
Uisce Éireann understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we worked to restore supply. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For general water supply updates, please visit the Water Supply Updates section on the website.
Previous Updates
Uisce Éireann is working to restore normal water supply to customers supplied by Old Doolough Water Treatment Plant in County Clare as a result of a mechanical failure at the water treatment plant.
Dedicated water services crews have been mobilised to work to restore normal water supply as quickly as possible and repairs are expected to be completed tonight. Customers in Old Doolough, Miltown Malbay, Quilty, Spanish Point, Coore, Creegh, Kilmacduane, Cooreclare and surrounding areas may experience reduced water pressure and / or water outages today while repair works are underway.
Darragh Conneely, Water Operations Lead with Uisce Éireann, said: “We thank impacted customers for their patience as we work to restore normal water supply as quickly as possible. We are appealing to customers to help conserve water by not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. Further information on water conservation is available on our Conservation ssection. We understand the inconvenience unplanned outages can have on customers and we appreciate their patience as we work to return normal water supply.”
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann continues to provide detailed, real-time and local information about Water Service and Supply Issues on our website. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare. Did you know, business customers can sign up to the text alert system to receive real-time updates at www.water.ie/business-updates. Signing up is easy and only takes a few seconds.
Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit our website.