Uisce Éireann and Dublin City Council crews successfully complete repairs to major burst impacting Dublin City

Uisce Éireann continues to work with Dublin City Council (DCC) to restore water supply as quickly as possible to impacted customers in Dublin following a large burst to a high-pressure water main.  

Following reports of outages, expert DCC water services crews were immediately dispatched to find and fix the burst and every effort is being made to reduce the impact on homes and businesses and restore water supply as quickly as possible. Repairs are complex due to the location of the pipe and the presence of other underground services, however, crews continue to make good progress and will continue throughout the night to progress repairs until normal water supply is restored for all customers.

We can’t yet confirm a time for full return of service to all customers as an assessment of the burst and resulting damage to the pipe will need to be undertaken before a definitive time can be confirmed. Following repairs, it may take several hours for normal water supply to return to all customers due to the size of the network, especially for those on higher ground or at the end of the network. A further update will be provided tomorrow morning. 

Supporting the needs of our vulnerable customers during unplanned outages is a key priority for Uisce Éireann and parts of the network have been reconfigured where possible to lessen the impact.  

Alternative water supply locations 

To further support customers, Uisce Éireann has arranged alternative water supplies in key locations across Dublin until 9pm tonight and from 9am tomorrow morning. These include Northside Shopping Centre, Artane Shopping Centre, Killester Shopping Centre, Griffith Avenue near Philpsburgh Avenue, Clontarf Coast Road, Clonliffe Road (Croke Park), Newmarket Square off Cork Street, Howth Road, Killester Village, Smithfield, and North King Street. Customers are reminded to use their own containers when taking water from the tankers and to boil water before consumption as a precautionary measure as per HSE advice.  

Joe O’Reilly, Uisce Éireann, commented: “The repairs are being conducted as quickly and as efficiently as possible to minimise disruption and restore the water supply to homes and businesses. Repairs are complex due to the location of the pipe and the presence of other underground services but crews will continue to work throughout the night until normal water supply has been restored to all customers. 

Joe continued: “We understand the inconvenience an unplanned outage can have and we appreciate your patience as we work to return normal water supply as quickly as possible.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of our website.

Uisce Éireann is working with Dublin City Council, to restore water supply as quickly as possible to impacted customers in parts of the city centre and surrounding suburbs following a burst to a high-pressure water main.

Dedicated water services crews are onsite working on repairs and every effort is being made to reduce the impact on homes and businesses and restore normal water supply as quickly as possible. Crews are also reconfiguring the network to maintain customers’ supplies where possible. Repairs are complex due to the location of the dig and the presence of other underground services.

While repairs are underway, customers in the following areas may be impacted by reduced water pressure and/or water outages until works are completed: Dolphins Barn, Harolds Cross,  Kilmainham, Fleet Street, Brunswich Street, The Liberties, Gardener Street, Dorset Street, Drumcondra, Whitehall, Artane, Coolock,  Beaumont, Fairview, Raheny, Clontarf, Killester, Home Farm and surrounding areas.

Repairs are ongoing and expected to be completed by 10 am tomorrow. A further update will be provided as the works progress. Typically it takes two to three hours following restoration time for water to refill the networks and normal supply to be fully restored.

Joe O’Reilly, Uisce Éireann, commented: “The repairs are being conducted as quickly and as efficiently as possible to minimise disruption to homes and businesses and restore water for all customers. We understand the inconvenience an unplanned outage can have and we appreciate your patience as we work to return normal water supply as quickly as possible."

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.

Uisce Éireann understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of the Uisce Éireann website.