Crews working to restore supply to 10,000 people affected by a large burst water main in Tralee

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Crews are working to restore normal water supply to homes and businesses following a large burst early this morning to a rising main on the Lisloose reservoir which supplies customers in Tralee, Ardfert and surrounding areas.  

Water service crews are on site and have commenced work. Due to the complex nature of the burst, it will take a number of hours to repair and to restore normal supply to all customers affected by this unplanned outage.  

Areas affected by the unplanned outage include Tralee town, Clogerbrine, Mounthawk, Caherslee, Spa, Churchill, Knockanish, Ballyroe, Blennerville, Curraheen and surrounding areas.  

John Fitzgerald of Uisce Éireann said: “We understand the inconvenience when a large burst of this nature occurs, and we are working to restore a full water supply as quickly as possible. We thank the community for their support while our works continue.” 

It is expected that repairs will be complete by 11pm tonight. Typically, it takes two to three hours following repairs for normal supply to restore to all customers. However, it may take longer for normal supply to be restored to customers on higher ground or at the end of the network as the network recharges.  
Please take note of the following reference number and enter it into the search bar on our website should you wish to return for an update: KER00113057

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page. 

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278. 

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.