Crews working to restore operations to customers in Cashel

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Customers in Cashel may be experiencing disruptions to their water supply following an overnight interruption at Farnamanagh Water Treatment Plant. This resulted in low treated water levels in local reservoirs, which were already depleted following an earlier unplanned outage caused by an electrical fault impacting both Farnamanagh and Springmount Water Treatment Plants.

While crews are onsite working to restore operations, reservoir levels remain critically low. As a result, some areas may continue to experience low pressure and intermittent supply. It will take time for the network to fully recharge and for reservoir levels to recover.

Uisce Éireann is appealing to customers in Cashel to conserve water as supply returns, to help maintain essential supply for all customers during the recovery period.

To support customers, alternative water supplies are now in place opposite the Centenary Co-op on Cahir Road and at Cashel Rugby Club. Customers are reminded to bring their own clean, sanitised, potable containers when collecting water, and to boil the water before use as a precautionary measure.

Pierce Faherty of Uisce Éireann said: “It will take some time for the network to recharge, and we are asking customers to be mindful of their water usage as supply returns. We understand the inconvenience caused by unplanned outages and we thank customers for their continued patience.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page. 

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278. 

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.