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Repairs completed and water supply returning to customers in Kells and surrounding areas

20 September 2023

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Customers thanked for their patience and co-operation during the repair works

Uisce Éireann have completed emergency repairs following a large burst to water main impacting the following areas in Co Meath: Kells, Drumone, Moylagh, Drumbarragh Newcastle, Millbrook, Knockbrack, Summerbank, Coolies, Rudagh, Fennor, Stoney Road, Ardfrail, Farnaglach, Old Castletown, Creevagh, Kilskeer, Boltown, Kells Business Park, Oldcastle Road, Mullingar Road, Climber Hall, Cannon Street, Suffolk Street, Bective Street, Farrell St, Athboy Road, and surrounding areas.

It may take a number of hours for full supply to return to all areas especially those at the end of the network or on higher ground. Additionalally, customers in Crossakiel may continue to experience low water pressure and/or outages until later this afternoon.  

Uisce Éireann’s Michael Cunniffe thanked customers for their patience while repair works were underway.

We understand how disruptive unplanned outages are for local communities and would like to thank those impacted for their patience. I would also like to thank residents, businesses and Elected Representatives in the area for sharing our updates and for their patience and understanding while we worked to restore the water supply as quickly as possible.”

Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these issues, please visit our Supply Issues Following an Outage page. The Uisce Éireann customer care helpline is also open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. Uisce Éireann regrets any inconvenience caused by this disruption.

Previous Updates

Dedicated water service crews will continue to work on repairs throughout the night

Uisce Éireann crews are working to restore the water supply as quickly as possible to impacted customers following a large burst to a water main impacting the following areas in Co Meath: Kells, Drumone, Crossakiel, Moylagh, Drumbarragh Newcastle, Millbrook, Knockbrack, Summerbank, Coolies, Rudagh, Fennor, Stoney Road, Ardfrail, Farnaglach, Old Castletown, Creevagh, Kilskeer, Boltown, Kells Business Park, Oldcastle Road, Mullingar Road, Climber Hall, Cannon Street, Suffolk Street, Bective Street, Farrell St, Athboy Road, and surrounding areas.

Every effort is being made to reduce the impact on homes and businesses, however, the repair works are complex due to the location of the pipe and the presence of other underground services. Due to the size of the burst, reservoirs have depleted to unsafe levels and crews are working hard to replenish storage levels and maintain supplies while repairs are underway.

Low water pressure and/or outages are expected to continue until approximately 10am tomorrow morning, Wednesday, 20 September following repairs, as water refills the network, especially for those at the end of the network or on higher ground.

Dedicated water service crews will continue to work on repairs throughout the night, if necessary, to restore normal water supply to impacted customers as quickly as possible.  

Alternative water supplies with clean drinking water, which were put in place this morning at Crossakiel, Moylagh, and Kilskeer GAA grounds will continue to be available until normal water supply returns. Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure as per Health Service Executive (HSE) advice.

Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these issues, please visit www.water.ie/help/supply/after-an-outage/.

The Uisce Éireann customer care helpline is also open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.  

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. For updates please visit the Water Supply Updates section.