Crews to quickly restore normal water supply for customers in Dun Laoghaire-Rathdown

11 July 2022

Irish Water is working with Dun Laoghaire-Rathdown County Council to investigate the source of water outages and restore water as quickly as possible to all impacted customers. Whilst every effort is being made to maintain supply to as many customers as possible, the outage and potentially low pressure is impacting the water supply to some customers in Killiney, Cabinteely, Shankill, Dun Laoghaire, and surrounding areas in South Dublin.

Dedicated water service crews have mobilised and investigations are underway to determine the cause of the outage and further updates will be issued as works progress. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.

Joe O’Reilly, Regional Asset Operations Lead at Irish Water, commented: “The investigations are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience outages can have on customers and we appreciate your patience as we work to return normal water supply as quickly as possible.”  

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Irish Water understands the inconvenience when bursts occur and thanks customers for their patience while we worked to restore normal supply to all impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of the Irish Water website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.