Water supply returning in Great Island after successful mains repair

Uisce Éireann are continuing works to repair a complex burst water main in Great Island, which is affecting customers across Fruit Hill, Fishertown, Great Island and the surrounding areas.

Expert water service crews have been on site since early this morning working to restore supply as quickly and safely as possible. The repair works are challenging and complex in nature and are expected to continue until 5pm today.

An alternative water supply in the form of a tanker remains in place at Horeswood Church. Customers are reminded to bring their own containers when collecting water from the tanker and to boil the water before use as a precautionary measure.

Padraig Lyng, Uisce Éireann Water Operations Manager, said, “We understand the inconvenience caused by an unplanned interruption to the water supply and would like to apologise for any inconvenience caused. Our crews are working hard on site to restore normal service as quickly and as safely as possible.”

Once repairs are completed, it typically takes two to three hours for normal supply to return for most customers. Those at the end of the network or on higher ground may experience a longer delay as the system recharges.

For the safety of crews and the public, traffic management remains in place in the area and will be clearly signposted for the duration of the works.

Customers wishing to check for updates can use the reference number WEX00106524 in the search bar of our website.

Vulnerable customers who are registered with Uisce Éireann will continue to receive direct communications for outages lasting longer than four hours. Anyone wishing to register as a vulnerable customer or as an alternative contact can do so on our Vulnerable Customers page.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7. Updates are available on www.water.ie, on X at @IWCare and @IrishWater, and through our customer care line, which is open 24/7 on 1800 278 278.

Customers can also sign up for real-time text alerts by registering their Eircode and mobile number on our Text Alerts page.

Uisce Éireann crews remain on site in Great Island, to repair a major burst on a watermain affecting customers across Fruit Hill, Fishertown, Great Island and the surrounding areas. The repairs are challenging and complex, crews will continue working into tomorrow to restore normal supply as quickly and as safely as possible.

An alternative water supply in the form of a tanker will remain in place at Horeswood Church. Customers are reminded to bring their own containers when collecting water from the tanker and to boil the water before use as a precautionary measure.

Uisce Éireann’s Padraig Lyng said: “We would like to thank the local community for their patience and support while these challenging and complex repairs continue. We understand the inconvenience caused by an unplanned interruption to the water supply, and our crews are working hard on site to restore normal service as quickly and as safely as possible.”

Once repairs are completed, it typically takes two to three hours for normal supply to return for most customers. Those at the end of the network or on higher ground may experience a longer delay as the system recharges.

For the safety of crews and the public, traffic management remains in place in the area and will be clearly signposted for the duration of the works.

Customers wishing to check for updates can use the reference number WEX00106524 in the search bar of our website.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page. 

Uisce Éireann crews are working to repair a major burst on a water main in Great Island and restore water to customers affected across Fruit Hill, Fishertown, Great Island and the surrounding areas.

An alternative water supply in the form of a tanker has been made available at Horeswood Church. Customers are reminded to bring their own containers when drawing water from the tanker, and to boil the water before use as a precautionary measure.

Uisce Éireann’s Padraig Lyng has assured customers that every effort is being made to restore a full water supply as quickly as possible. 

“We understand the inconvenience of an unplanned interruption to the water supply, and we thank customers for their support while our works continue.” 

Repairs are expected to be completed by 4pm tomorrow, February 11. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.  

To ensure the safety of the crews carrying out the repairs to the burst and the safety of the public, traffic management will be in place and will be clearly signposted. 

Please take note of the following reference number and enter it into the search bar should you wish to return for an update: WEX00106524

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page. 

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278. 

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.