Burst water main may impact water supplies in Dungarvan and surrounding areas

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann crews are working to repair a burst watermain in Dungarvan and restore water supplies to homes, businesses, and community facilities.

The burst watermain may cause supply disruptions to customers in Dungarvan, Abbeyside, Shandon, Stephen Street, Ballinroad, Clonea and surrounding areas.

Every effort is being made to restore a full water supply as quickly as possible and minimise disruption across the community.

Maura Phelan, Water Operations Manager, said: "We understand the inconvenience that an unplanned outage causes for homes, businesses and community facilities, and we thank the community for its patience and support while repairs continue. Crews are working as quickly and safely as possible to restore normal water supplies to all affected areas."

Repairs are expected to be completed later today. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges. 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit the Vulnerable Customers page on our website.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on our Text Updates page.

Customers can visit the Supply and Service Updates section of the Uisce Éireann website for the latest information on this outage. Reference Number: WAT00115871.