Read what to do.

Boil Water Notice lifted on Kinvara Public Water Supply

02 February 2024

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Following the completion of works and satisfactory water quality test results the Boil Water Notice has been lifted

A Boil Water Notice on the Kinvara Public Water Supply has been lifted with immediate effect. Uisce Éireann can confirm that, following consultation with the Health Service Executive, customers can now resume normal use of the public water supply.

The temporary Boil Water Notice was issued for approximately 2,162 customers on the Kinvara Public Water Supply on Tuesday 30 January to facilitate essential works at the water treatment plant. Following the completion of works and satisfactory water quality test results the Boil Water Notice has been lifted. 

Uisce Eireann acknowledges the impact of the notice on customers and thanks the community for their support while the notice was in place. 

Uisce Éireann's primary focus remains the protection of public health and we worked with our stakeholders to lift the notice as quickly as possible. We are grateful to customers, elected representatives and the media for their assistance in sharing information on the Boil Water Notice.

The Uisce Éireann Customer Contact Centre, open 24/7 on freephone 1800 278 278, is available to answer queries in relation to the lifting of this notice.

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. 

Previous Updates

Temporary Boil Water Notice required from (tomorrow) Tuesday, 30 January to facilitate essential works

Uisce Éireann in consultation with the HSE, wishes to advise customers that a temporary Boil Water Notice will be issued for approximately 2,162 customers on the Kinvara Public Water Supply from 9am on Tuesday 30 January 2024 to facilitate essential works at the water treatment plant. 

The temporary Boil Water Notice is required to facilitate the replacement of the filter media at the water treatment plant and following works to allow for a period of water quality testing to be completed. 

In the meantime, all customers on this supply are advised to boil water before use from 9am on Tuesday 30 January until further notice.

The areas affected include customers in Kinvara and surrounding areas. Corranroo Group Water Scheme and the former Mullagh / Pollagh Group Water Scheme is also impacted.

Customers can check if their property is included by visiting our Water Quality section and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on the supply and service section of our website.

Uisce Éireann’s Justin Doran regrets the inconvenience to impacted customers, adding, “Public health is Uisce Éireann’s number one priority and we would like to assure customers that a temporary notice is required as we complete essential works to replace the filter media in the treatment plant. We acknowledge the inconvenience caused to homes and businesses in Kinvara and we would like to assure customers that we are working to complete these works and then lift this notice as quickly and as safely as possible.” 

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

 Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.