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Boil Water Notices for Dunmore/Glenamaddy and Glenamaddy supplies remain in place

Crews continue to work to lift the Boil Water Notices in place for customers on the Dunmore/Glenamaddy Public Water Supply and the Glenamaddy Public Water Supply.

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Crew continue to work to lift the Boil Water Notices in place for customers on the Dunmore/Glenamaddy Public Water Supply and the Glenamaddy Public Water Supply.

These Boil Water Notices were put in place on Sunday, January 26 after consultation between Uisce Éireann and the HSE following Storm Éowyn. The Boil Water Notices affect approximately 3,000 customers.

Customers on the following Group Water Schemes are also affected by this notice: Boyounagh/Ballyedmond, Brookloon and Cloonkeen. Uisce Éireann recently took in charge the Garrafrauns, Grange and Cathill Group Water Schemes and customers in these areas are also affected by the Boil Water Notices. The Kilmascahill Group Water Scheme under the Glenamaddy Public Water Supply is also affected by the Boil Water Notice. 

Maps of affected areas are available to view on the supply and service section of website

Our primary focus is and always will be the protection of public health. Monitoring of the supplies is continuing and the notice will be reviewed again in the coming days. In the meantime, all customers on these supplies are advised to boil and cool their water before use until further notice. 

Uisce Eireann’s Justin Doran thanked the local community for their co-operation and assured them that teams are working to lift the notices as quicky and safely as possible. “I want to acknowledge the inconvenience that the Boil Water Notices are causing local communities but public health is Uisce Éireann’s number one priority and these notices are in place to protect the health of local residents,” said Justin. 

“Drinking water experts from Uisce Éireann are working, in consultation with the HSE, to implement solutions to lift the notices as quickly and as safely as possible.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the HSE is consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278. 

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number by clicking here
 

Previous update

Following consultation with the Health Service Executive, Uisce Éireann has issued Boil Water Notices to protect the health of approximately 3,000 customers supplied by the Dunmore/Glenamaddy and Glenamaddy Public Water Supplies. 

Power has been restored to Dunmore Gortgarrow Water Treatment Plant however the water suppy is at risk due to a deterioration in raw water quality entering the treatment works, as a result of Storm Éowyn.

Customers on the following group water schemes linked to the Dunmore/Glenamaddy Public Water Supply are also affected by the notice and must boil their water before use: Boyounagh/Ballyedmond, Brookloon and Cloonkeen. 

Uisce Éireann recently took in charge the Garrafrauns, Grange and Cathill Group Water Schemes and customers in these areas are also affected by the Boil Water Notices and must boil their water before use. 

The Kilmascahill Group Water Scheme under the Glenamaddy Public Water Supply is also affected by the Boil Water Notice. 

Maps of the affected areas are attached and available to view on the supply and service section of water.ie. 

Uisce Éireann’s primary focus is and always will be the protection of public health. Drinking water experts from Uisce Éireann are working, in consultation with the HSE, to implement solutions to lift the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice.

Uisce Eireann’s Justin Doran acknowledged the impact of this notice on the community. 

“Public health is Uisce Éireann’s number one priority and we would like to assure customers that the notice has been put in place to protect public health. We are working to resolve the issue and lift the notice as quickly as possible.” 

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) is consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278. 

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie

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