Boil Water Notice lifted for Glenary Public Water Supply

07 October 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann, working in partnership with Tipperary County Council wishes to notify customers on the Glenary Public Water Supply that following the completion of remedial measures and the receipt of satisfactory monitoring results, the boil water notice issued on13 September is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive (HSE).  

The notice was originally issued as a precaution due to elevated turbidity in the water supply which impacted the disinfection process. Uisce Éireann operation and compliance experts worked with colleagues in Tipperary County Council to carry out the necessary remedial measures to enable the notice to be lifted as quickly as possible.

All consumers on the Glenary Public Water Supply can now resume normal use of the water supply for drinking, food preparation, and brushing teeth.

Colin Cunningham of Uisce Éireann said: “Uisce Éireann and Tipperary County Council wish to thank everyone for their patience, co-operation and assistance during this boil water notice and we greatly regret any inconvenience caused to homes and businesses in the community. Some further works are planned at this plant over the coming weeks. Also a significant capital project has been approved for the upgrade of Glenary Water Treatment Plant to improve resilience. A contractor is expected to be appointed in early 2023 for this project.

Uisce Éireann and the Local Authority and the Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring, and testing of the drinking water supply.

The Uisce Éireann Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to this water notice. Further information is available on our website.

Uisce Éireann and Tipperary County Council acknowledge the patience, cooperation, and assistance of the general public during the period of the boil water notice and greatly regrets any inconvenience caused to householders and the business community.

Previous Updates

Uisce Éireann and Tipperary County Council wish to remind customers supplied by the Glenary Public Water Supply, that the Boil Water Notice issued on 13 September remains in place.

The Boil Water Notice has been put in place due to high levels of turbidity in the water supply. Uisce Éireann and Tipperary County Council continue to work to rectify these issues with a view to lifting the notice as quickly and as safely as possible.

Uisce Éireann’s Operations Lead, Colin Cunningham said: “Unfortunately, we are still experiencing some operational issues at the plant. Uisce Éireann, together with our colleagues in Tipperary County Council, are undertaking works to improve the reliability, as well as developing longer-term plans for the water supply in the Clonmel and surrounding area.

Public health remains our number one priority and we appreciate the impact that this notice is having on the community in. However, the Boil Water Notice has been put in place to protect our consumers and we thank you for your patience.

In line with HSE COVID-19 advice and the requirement for frequent hand washing, Uisce Éireann advises that the water remains suitable for this purpose and boiling the water is not required.

Vulnerable customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates will be available on the Supply and Service Updates section of our website, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Further information is available on the Boil Water Notice section of our website.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Following consultation with the Health Service Executive (HSE), Uisce Éireann and Tipperary County Council have issued a Boil Water Notice for the Glenary Public Water Supply with immediate effect.

The notice, issued due to elevated turbidity in the supply which has affected treatment, has been put in place to protect the health of approximately 10,500 customers on the public supply serving parts of Clonmel Town centre and surrounding areas, including Cashel Road, Cahir Road and Ring Road. A map of the area affected by the Boil Water Notice is attached. 

Uisce Éireann’s drinking water compliance and operational experts are working with colleagues in Tipperary County Council to resolve the situation with a view to having the notice lifted as quickly as possible. In the meantime, all customers of this supply are advised to boil water before use until further notice. 

Colin Cunningham, Uisce Éireann’s Asset Operations Lead, has acknowledged the impact the Boil Water Notice will have on the community and apologised for the inconvenience to customers. 

We will continue to work closely with Tipperary County Council and the HSE to monitor the supply and lift the notice as quickly as it is safe to do so and safeguard the supply for the future.  

Public health is Uisce Éireann’s number one priority, and this Boil Water Notice has been put in place to protect customers following operational issues at the water treatment plant.

Boil Water Notices are issued in order to safeguard public health. In all instances immediate action is taken to address the cause of the issue in order to lift the notice as quickly as possible, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on this Boil Water Notice and are reminded that the water is safe to consume once boiled. Those who have concerns should contact our customer care team on 1800 278 278.

Customers can check if they are impacted by this Boil Water Notice by visiting the Water Quality section of our website and and entering their property’s Eircode in the search bar. 

Water must be boiled for:

  • Drinking
  • Drinks made with water
  • Preparation of salads and similar foods, which are not cooked prior to eating
  • Brushing of teeth
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g., washing salads)
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
  • Boil water by bringing to a vigorous, rolling boil (e.g., with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates will be available on our Water Supply Updates section on water.ie including a map of the affected area, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information is available on the Boil Water Notice section of our website.