Boil Water Notice lifted for Carrick on Suir Public Water Supply

19 January 2022

Irish Water, working in partnership with Tipperary County Council would like to inform customers supplied by the Carrick on Suir (Linguan) public water supply, that the boil water notice issued on the supply on 26 December 2021 has been lifted with immediate effect.

Following consultation with the HSE, Irish Water and Tipperary County Council are advising customers that the drinking water can now be consumed as normal.

It was necessary to issue the boil water notice on 26 December 2021 due to high levels of turbidity. Irish Water operation and compliance experts worked with colleagues in Tipperary County Council to carry out the necessary works at the plant to enable the notice to be lifted as quickly as possible.

Irish Water’s Asset Operations Lead Colin Cunningham, commented: “Irish Water and Tipperary County Council would like to thank the customers who were affected by this notice for their patience and cooperation while essential works were carried out at the water treatment plant to ensure the notice could be lifted as quickly as possible. 

Irish Water acknowledges the impact and inconvenience caused by the imposition of a boil water notice to homes and businesses, especially over the Christmas period. Our priority is the provision of safe, clean drinking water and safeguarding that water supply for the future is a vital focus.

Upgrade works were completed at the plant, followed by a series of water quality testing, to ensure that the boil water notice could be safely lifted.

Business customers will receive a 40 per cent rebate on the cost of the supply of water to their businesses for the duration of the Boil Water Notice and this will be back dated automatically to 26 December 2021.

Should customers have any queries regarding the lifting of this notice they can check out the Supply and Service Updates section on our website or contact us directly on Twitter @IWCare and via our customer care helpline which is open 24/7 on 1800 278 278.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Previous Updates

Irish Water and Tipperary County Council would like to remind customers supplied by the Carrick on Suir (Liguan) Public Water Supply that the Boil Water Notice (BWN) issued on 26 December remains in place. 

Colin Cunningham, Irish Water, said: “Upgrade works are being undertaken at the water treatment plant and are expected to be complete later this week. Following completion of the works and receipt of satisfactory water quality results, Irish Water will consult with the HSE and lift the boil water notice. The notice will be lifted as soon as it is safe to do so. At this time we anticipate that the notice will remain in place until late this week, or early next week.

I would like to thank everyone for their patience and cooperation while we work to restore a safe water supply to the community. Please continue to boil water before use until further notice.” 

Vulnerable customers who have concerns can contact our customer care team on 1800 278 278. For customers who wish to check if their property is on the Boil Water Notice, please go to the Water Quality section of our website, enter the property’s Eircode and you will then see if your property is on the Boil Water Notice.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates will be available on our Supply and Service Updates section on our website including a map of the affected area, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information is available on the Boil Water Notice section of our website.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Irish Water and Tipperary County Council would like to remind customers supplied by the Carrick on Suir (Liguan) Public Water Supply that the Boil Water Notice issued on 26 December remains in place. 

Colin Cunningham, Irish Water, said: “Experts from Irish Water and Tipperary County Council are undertaking works at the Water Treatment Plant and are continuing to conduct water quality sampling to enable lifting of the notice as quickly and as safely as possible. At this time the exact date the notice will be lifted is unknown, however, we anticipate that it will remain in place until next week at least.

I would like to thank everyone for their patience and cooperation while we work to restore a safe water supply to the community. Please continue to boil water before use until further notice.

Vulnerable customers who have concerns can contact our customer care team on 1800 278 278. For customers who wish to check if their property is on the Boil Water Notice, please go to the Water Quality section of our website, enter the property’s Eircode and you will then see if your property is on the Boil Water Notice.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates will be available on our Water Supply Updates section on water.ie including a map of the affected area, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information in relation to the boil water notice is available on the Boil Water Notice section of our website.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Following advice from the Health Service Executive, Irish Water and Tipperary County Council have issued a Boil Water Notice for the area supplied by the Carrick on Suir (Liguan) Public Water Supply to protect approximately 4,000 people due to high turbidity. The areas affected include all customers on the Carrick on Suir (Linguan) PWS which includes north side of the River Suir and Bridge Street on the South side of the River Suir. Turbidity is a measure of cloudiness in the water and is elevated following a period of heavy rain.

Experts from Irish Water and Tipperary County Council are assessing the situation with a view to having the notice lifted as quickly as possible. In the meantime, all customers of this supply are advised to boil water before use until further notice.

Colin Cunningham, Irish Water, has acknowledged the impact this notice will have on the community and apologised for the inconvenience to customers: “We will continue to work closely with Tipperary County Council and the HSE to monitor the supply and lift the notice as quickly as it is safe to do so,” he added.

See map of affected area

Vulnerable customers

Vulnerable customers who have concerns can contact our customer care team on 1800 278 278.

For customers who wish to check if their property is on the Boil Water Notice themselves, please go to our Water Quality Section, enter the property’s Eircode and you will then see if your property is on the Boil Water Notice.

 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates

Updates will be available on our Water Supply and Service section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information in relation to the boil water notice is available on our Boil Water Notices page.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.