Boil Water Notice on the Crossmolina Public Water Supply has been lifted with immediate effect
27 November 2023
Uisce Éireann can confirm that, following consultation with the HSE, customers can now resume normal use of the water supply.
A Boil Water Notice on the Crossmolina Public Water Supply has been lifted with immediate effect. Uisce Éireann can confirm that, following consultation with the Health Service Executive, customers can now resume normal use of the water supply.
The notice, which was issued last week, was put in place to protect the health of customers in Crossmolina following an operational issue which impacted the disinfection process at the local treatment plant.
Drinking water experts from Uisce Éireann worked to lift the notice as quickly and safely as possible and following satisfactory water samples the Boil Water Notice has been lifted.
Uisce Eireann’s Colette Scahill acknowledged the impact of the notice on customers and thanked the community for their support while we worked to lift the notice.
“Uisce Éireann’s primary focus remains the protection of public health and we worked with our stakeholders to lift the notice as quickly as possible.
“We are grateful to customers in the Crossmolina area, elected representatives and the media for their assistance in sharing information on the boil water notice in recent days.”
The Uisce Éireann Customer Contact Centre, open 24/7 on freephone 1800 278 278, is available to answer queries in relation to the lifting of this notice.
Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment.
Following consultation with the Health Service Executive (HSE), Uisce Éireann has issued a Boil Water Notice to protect the health of approximately 1,153 consumers supplied by Crossmolina Public Water Supply. The notice has been issued due to an operational issue which has impacted the disinfection process at the plant.
The notice impacts all customers supplied by the Crossmolina Public Water Supply.
Customers can also check if their property is included by visiting the Water Quality section of www.water.ie and entering the property’s Eircode or by calling the Uisce Éireann’s customer care helpline, open 24/7, on 1800 278 278.
Uisce Éireann’s primary focus is and always will be the protection of public health. Drinking water experts from Uisce Éireann are working to implement solutions to lift the notice as quickly and as safely as possible in consultation with the HSE. In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice.
Uisce Éireann’s Colette Scahill acknowledged the impact of this notice on the community and regrets the inconvenience to impacted customers: “Public health is Uisce Éireann’s number one priority, and we are working to restore drinking water quality for all impacted customers and to lift the Boil Water Notice as quickly as possible, and in consultation with the HSE.”
Colette added, “Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the HSE are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE,”
Vulnerable customers who have registered with Uisce Éireann will receive direct communication on this Boil Water Notice and are reminded that the water is safe to consume once boiled and cooled.
Water must be boiled for:
- Drinks made with water;
- Preparation of salads and similar foods, which are not cooked prior to eating;
- Brushing of teeth;
- Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.
What actions should be taken:
- Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
- Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
- Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
- Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
- Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.
Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on www.water.ie. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare. Business customers can sign up to Uisce Éireann’s text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer.