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Upgrade works continuing to lift Boil Water Notice for customers supplied by Foynes/Shannon Estuary Public Water Supply

09 February 2024

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann, in partnership with Limerick City and County Council, are continuing efforts to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply with the necessary upgrade works progressing.

The notice remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann is implementing remedial measures to existing processes and is also undertaking upgrades at the plant. This includes the installation of a state-of-the-art ultraviolet disinfection unit which will provide an effective and reliable barrier to eliminate the risk of cryptosporidium. This unit will be capable of treating the equivalent of eight Olympic size swimming pools each day to serve the homes and businesses in the community.

Areas impacted by the notice are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. A map of the area is available to view below.

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s Duane O’Brien said, “Uisce Éireann appreciates the continued patience of our customers as we advance the works that will enable the lifting this Boil Water Notice. To further progress these works, a shutdown was required to install foot valves, weir plates and final pipework at Shannon Estuary Water Treatment Plant. This important step took place yesterday (Thursday) and final wiring works are nearing completion. Following this there will be commissioning and collection of sampling data for the HSE to review and Uisce Éireann will consult with the HSE to discuss if the Boil Water Notice can be lifted. We are grateful to the media, elected representatives and members of the public who continue to share our updates.”

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on X @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Previous Updates

Uisce Éireann, in partnership with Limerick City and County Council, continues to progress works to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply.

The notice remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann is implementing remedial measures to existing processes and is also undertaking upgrades at the plant. Uisce Éireann is implementing remedial measures to existing processes and is also undertaking upgrades at the plant. This includes the installation of a state-of-the-art ultraviolet disinfection unit which will provide an effective and reliable barrier to eliminate the risk of cryptosporidium. This unit will be capable of treating the equivalent of eight Olympic size swimming pools each day to serve the homes and businesses in the community.

Areas impacted are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. A map of the area is available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s Duane O’Brien said, “The UV installation works at the Shannon Estuary Water Treatment Plant are continuing as scheduled. Civil pipeworks have been completed this week and mechanical and electrical works now follow with substantial completion due in the coming weeks. Following this there will be commissioning and collection of sampling data for the HSE to review and Uisce Éireann will consult with the HSE to discuss if the Boil Water Notice can be lifted. We wish to assure customers that we are working to resolve the issues at the water treatment plant, and we acknowledge the impact this is having on the community. We are grateful to the media, elected representatives and members of the public who continue to share our updates.”

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann, in partnership with Limerick City and County Council, continues to progress works to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply.

The notice remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann is implementing remedial measures to existing processes and is also undertaking upgrades at the plant. 

Areas impacted are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. A map of the area is available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s Duane O’Brien said, “We wish to assure customers that we are working to resolve the issues at the water treatment plant and we acknowledge the impact this is having on the community. Works to upgrade the water infrastructure at the plant are ongoing. This includes the installation of a state of the art ultraviolet disinfection unit which will provide an effective and reliable barrier to eliminate the risk of cryptosporidium. This unit will render any cryptosporidium in the water inactive. This unit will be capable of treating the equivalent of eight Olympic size swimming pools each day to serve the homes and businesses in the community. Works underway on site involve civil engineering works, electrical installation and integration into the existing treatment process. A concrete plinth for the UV container and pump set was poured this week and fabrication works are underway. Mechanical, electrical, instrumentation, control and automation works are due to commence in the coming days. Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.”

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann, in partnership with Limerick City and County Council, continues to progress works to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply.

The notice remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann is implementing remedial measures to existing processes and is also undertaking upgrades at the plant. 

Areas impacted are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. A map of the area is available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s Duane O’Brien said, “We wish to assure customers that we are working to resolve the issues at the water treatment plant and we acknowledge the impact this is having on the community. Works to upgrade the water infrastructure at the plant are ongoing. This includes the installation of a state of the art ultraviolet disinfection unit which will provide an effective and reliable barrier to eliminate the risk of cryptosporidium. This unit will render any cryptosporidium in the water inactive. This unit will be capable of treating the equivalent of eight Olympic size swimming pools each day to serve the homes and businesses in the community. Works underway on site involve civil engineering works, electrical installation and integration into the existing treatment process. A concrete plinth for the UV container and pump set was poured this week and fabrication works are underway. Mechanical, electrical, instrumentation, control and automation works are due to commence in the coming days. Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.”

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann, in partnership with Limerick City and County Council, continues to progress works to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply.

The notice remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann is implementing remedial measures to existing processes and is also undertaking upgrades at the plant. 

Areas impacted are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. Customers can check if their property is included by visiting the www.water.ie/supply and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is also available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s Duane O’Brien said, “We wish to assure customers that we are working to resolve the issues at the water treatment plant, and we acknowledge the impact this is having on the community. We are progressing with plans to install an ultraviolet reactor at the Shannon Estuary Water Treatment Plant. This reactor will render any cryptosporidium in the water inactive. This is a large piece of equipment, bespoke to the site and it requires a significant amount of accommodation works in advance of its installation. Unfortunately, there is no short-term solution available to us, and it is likely to take some months before this equipment is operational at the plant. Public health is Uisce Éireann’s number one priority and I want to acknowledge the inconvenience that this Boil Water Notice is causing to the local community.

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann, in partnership with Limerick City and County Council, continues to progress works to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply.

The notice remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann is implementing remedial measures to existing processes and is also undertaking upgrades at the plant. 

Areas impacted are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. Customers can check if their property is included by visiting www.water.ie/supply and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is also available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s Duane O’Brien said, “We wish to assure customers that we are working to resolve the issues at the water treatment plant and we acknowledge the impact this is having on the community. We are progressing with plans to install an ultraviolet reactor at the Shannon Estuary Water Treatment Plant. This reactor will render any cryptosporidium in the water inactive. This is a large piece of equipment, bespoke to the site and it requires a significant amount of accommodation works in advance of its installation. Unfortunately, there is no short-term solution available to us, and it is likely to take some months before this equipment is operational at the plant. Public health is Uisce Éireann’s number one priority and I want to acknowledge the inconvenience that this Boil Water Notice is causing to the local community.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann, in partnership with Limerick City and County Council, continues to progress works to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply.

The notice remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann is implementing remedial measures to existing processes and is also undertaking upgrades at the plant. 

Areas impacted are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. Customers can check if their property is included by visiting the Water Supply Updates map and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is also available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s, Duane O’Brien said, “Public health is Uisce Éireann’s number one priority and I want to acknowledge the inconvenience that this Boil Water Notice is causing to the local community. We are progressing with plans to install an ultraviolet reactor at the Shannon Estuary Water Treatment Plant. This reactor will render any cryptosporidium in the water inactive. This is a large piece of equipment, bespoke to the site and it requires a significant amount of accommodation works in advance of its installation. Unfortunately, there is no short-term solution available to us, and it is likely to take some months before this equipment is operational at the plant. Please be assured we are working to resolve the issue and lift the notice as quickly and as safely as possible.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann, in partnership with Limerick City and County Council, continues to progress works to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply.

The notice, issued in May, remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann continues to investigate the causes of the crypto detection as well as implementing remedial measures to existing processes, and is also undertaking upgrades at the plant. 

Areas impacted are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. Customers can check if their property is included by visiting the supply map and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is also available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s, Duane O’Brien said, “We are progressing with plans to install an ultraviolet reactor at the Shannon Estuary Water Treatment Plant. This reactor will render any cryptosporidium in the water inactive. This is a large piece of equipment, bespoke to the site and it requires a significant amount of accommodation works in advance of its installation. Unfortunately, there is no short-term solution available to us, and it is likely to take some months before this equipment is operational at the plant. Please be assured we are working to resolve the issue and lift the notice as quickly and as safely as possible. Public health is Uisce Éireann’s number one priority and I want to acknowledge the inconvenience that this Boil Water Notice is causing to the local community. We will continue to provide regular updates to the community as we work to address these issues.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.

Uisce Éireann, in partnership with Limerick City and County Council, continues to progress works to lift the Boil Water Notice in place for customers supplied by Foynes/Shannon Estuary Public Water Supply.

The notice, issued last month, remains in place following the detection of cryptosporidium at the Shannon Estuary Water Treatment Plant. Uisce Éireann continues to investigate the causes of the crypto detection as well as implementing remedial measures to existing processes, and is also undertaking upgrades at the plant. 

Areas impacted are Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. Customers can check if their property is included by visiting the Water Quality section of our website and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is also available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s, Duane O’Brien said, “Public health is Uisce Éireann’s number one priority and I want to acknowledge the inconvenience that this Boil Water Notice is causing to the local community. We are progressing with plans to install an ultraviolet reactor at the Shannon Estuary Water Treatment Plant. This reactor will render any cryptosporidium in the water inactive. This is a large piece of equipment, bespoke to the site and it requires a significant amount of accommodation works in advance of its installation. Unfortunately, there is no short-term solution available to us, and it is likely to take some months before this equipment is operational at the plant. Please be assured we are working to resolve the issue and lift the notice as quickly and as safely as possible. We will continue to provide regular updates to the community as we work to address these issues.

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on the Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.  

Uisce Éireann, in partnership with Limerick City and County Council, wishes to remind customers supplied by Foynes/Shannon Estuary Public Water Supply that a Boil Water Notice remains in place to protect the health of approximately 7,000 customers. This is necessary following the detection of cryptosporidium after testing at Shannon Estuary Water Treatment Plant. 

Uisce Éireann is investigating the causes of the crypto detection; looking at remedial measures to existing processes and is also undertaking capital upgrades at the plant.

Areas impacted include Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas. Customers can check if their property is included by visiting our Water Quality section and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is also available to view on the website. 

While drinking water experts from Uisce Éireann and Limerick City and County Council are working to rectify the issues at the treatment plant, all customers on this supply are advised to continue to boil their water before use until further notice. Customers are reminded that the water is safe to consume once boiled.

Uisce Éireann’s, Duane O’Brien said, “We are examining all options available to us to work towards lifting this Boil Water Notice. Capital upgrades, including the installation of an ultraviolet reactor at the plant, have been approved. Please be assured we are working to resolve the issue and lift the notice as quickly and as safely as possible.

Public health remains our number one priority and we appreciate the impact that this notice is having on our customers in the area.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Supply and Service Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. 

Following consultation with the Health Service Executive (HSE), Uisce Éireann and Limerick City & County Council have issued a Boil Water Notice with immediate effect to protect the health of approximately 7,000 consumers supplied by the Foynes/Shannon Estuary Public Water Supply.  This follows the detection of cryptosporidium found following testing at Shannon Estuary Water Treatment Plant.

The notice impacts customers in Askeaton, Foynes, Ballyhahill, Loghill, Ballysteen, Pallaskenry, Kildimo and Shanagolden and surrounding areas.

Customers can check if their property is included by visiting the Water Quality section of www.water.ie and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on the supply and service section of our website.

All consumers affected by this notice must boil their water before drinking.

Uisce Éireann’s primary focus is and always will be the protection of public health. Drinking water experts from Uisce Éireann and Limerick City & County Council are working to implement solutions to lift the notice as quickly and as safely as possible in consultation with the HSE. In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice.

Uisce Éireann’s Duane O’Brien acknowledged the impact of this notice on the community and regrets the inconvenience to impacted customers, adding: “Public health is Uisce Éireann’s number one priority. We are working closely with Limerick City & County Council to restore drinking water quality for all impacted customers and to lift the Boil Water Notice as quickly as it is safe to do so, and in consultation with the HSE. 

“Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the HSE are consulted and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE,” he said. 

Vulnerable customers who have registered with Uisce Éireann will receive direct communication on this Boil Water Notice and are reminded that the water is safe to consume once boiled and cooled. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.