Ardfinnan Water Outage: Crews working to restore water supply following burst watermain

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Customers and businesses in Ardfinnan and surrounding areas may experience disruptions to their water supply today following a major burst on the trunk watermain which carries the water from the Goatenbridge Water Treatment Plant. 

Our crews are on site carrying out repairs to this large water main and every effort is being made to restore normal service as quickly and safely as possible. The repair is complex due to the scale of the pipe and its woodland location. 

Impacted areas include those in Goatenbridge, Poulatar, Newcastle, Ballybacon, Grange, Ardfinnan, Jamestown, Marlfield, Neddens, Loughryan, Loughlohery, Loughtally, Derrygrath, Newchapel, Rathkeevin, Inishlounaght, Nicholastown, Knockloffty, Castlegrace, Cranna and surrounding areas 

Anthony Phelan, Uisce Éireann, said: "We understand how inconvenient an unexpected water outage can be for the community. Our main priority is fixing this burst and returning a normal supply to all our customers. We really appreciate everyone in the community bearing with us while our crews get water back to homes and businesses."

Repairs are expected to be completed by later this afternoon. Once repairs have been completed, water supplies will return gradually over the following hours and into this evening. Customers in higher-lying areas or at the ends of the network may experience a longer wait while the water network refills.

For ongoing updates, please visit the Water Supply and Services section of our website and quote reference number: TIP00123906

Supporting customers, especially those who may be more vulnerable during service interruptions, remains a priority. Registered vulnerable customers receive direct communications from Uisce Éireann for planned and unplanned outages lasting more than four hours. We are also working with local schools to ensure they can remain opened. 

Treated water reservoirs at Jamestown and Edenmore are full, so customers they supply are currently unaffected. However, the location of the burst means they will not be replenished until the repair is complete and water is flowing again. We ask all customers across the scheme to use only the water they need to protect supplies for essential use while repairs continue. 

Customers can stay informed about their local water service by checking the supply and service section of our website, checking our live feed at X @IWCare, or signing up to receive real-time text updates. Our customer care team is also available 24/7 at 1800 278 278.