Boil Water Notice remains in place for some customers on the Glenary Supply Scheme
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann is reminding customers in parts of the Glenary Supply Scheme that a Boil Water Notice remains in place, and they should continue to boil their water before drinking it, preparing food or brushing their teeth until further notice.
The Boil Water Notice does not apply to all customers on the Glenary Public Water Supply.
View an interactive map of the impacted area
The Boil Water Notice continues to apply to customers in:
• Balligarane, Toberheena, Cherrymount, Western Park and Connolly Park along the Western Road as far as the Cashel Road; including Highfield Grove and all areas along the Heywood Road
• Parts of Marlfield and Cahir Road
• The Kilcomma and Finger Post areas of Co Waterford.
If customers are unsure whether the Boil Water Notice applies to your home or business, the quickest way to check is to enter your Eircode in the Water Quality section of water.ie. Customers can also contact Uisce Éireann’s Customer Care team, available 24/7, on 1800 278 278.
The notice was put in place following increased turbidity over the weekend, which affected the treatment process at Glenary Water Treatment Plant. Glenary Water Treatment Plant is fed from the Glenary River in the Comeragh Mountains, a raw water source that is particularly vulnerable to changes in water quality during periods of heavy rainfall and unsettled weather. The storm conditions experienced over the weekend led to increased turbidity in the raw water, which affected the treatment process at the plant.
Uisce Éireann understands the inconvenience a Boil Water Notice can cause for households and businesses and is continuing to work to lift the notice as soon as it is safe to do so.
A significant upgrade of Glenary Water Treatment Plant is also underway and will provide a more robust and reliable water supply when complete. The works include upgrades to key treatment processes, including the refurbishment of all three filters at the plant.
Maintaining normal day-to-day operations while these complex upgrade works are being delivered can present additional challenges, but the investment is necessary to improve the resilience and reliability of the supply into the future.
Customers are reminded that water is safe to consume once it has been boiled and cooled.
Water must be boiled for:
• Drinking
• Preparing drinks made with water
• Preparing salads and foods that are not cooked before eating
• Brushing teeth
• Making ice
Water should be brought to a vigorous, rolling boil and then allowed to cool. Cover and store it in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink.
Customers can stay informed about their local water service by checking the supply and service section of our website, checking our live feed at X @IWCare, or signing up to receive real-time text updates. Our customer care team is also available 24/7 at 1800 278 278.
Previous Updates
Customers in parts of the Glenary Supply Scheme are reminded to continue to boil their water before drinking it, preparing food or brushing their teeth until further notice.
The Boil Water Notice continues to apply to customers in:
• Balligarane, Toberheena, Cherrymount, Western Park and Connolly Park along the Western Road as far as the Cashel Road; including Highfield Grove and all areas along the Heywood Road
• Parts of Marlfield and Cahir Road
• The Kilcomma and Finger Post areas of Co Waterford.
The Boil Water Notice does not apply to all customers on the Glenary Public Water Supply.
View an interactive map of the impacted area
Our crews have made changes to the network so that water from Monroe Water Treatment Plant can supplement supplies to customers in the Cashel Road and Fethard Road areas.
This broadly includes:
• From the top of the Cashel Road at the bypass, along the Cashel Road as far as the junction with the Western Road; including Bianconi Drive, Baron Park, Cooleens and Ard Fatima
• From the bottom of the Cashel Road along the Western Road as far as the Fethard Road junction.
• All along the Fethard Road including Prior Park, Shamrock Hill, Melview and Ormonde Court across to Thomas Street, Sweet Briar, James Street and back towards the Fethard Road
If you are unsure whether the Boil Water Notice applies to your home or business, the quickest way to check is to enter your Eircode in the Water Quality section of water.ie. Customers can also contact Uisce Éireann’s Customer Care team, available 24/7, on 1800 278 278.
Uisce Éireann is very sorry for the confusion caused by the text messages some customers received yesterday.
Incorrect information was initially issued through our text alert system and some customers then received a number of follow-up messages. We recognise how frustrating and confusing this was, particularly when customers were relying on these messages to understand whether their water was safe to drink.
We take responsibility for getting this information right. We are reviewing what went wrong and our processes for issuing customer alerts to help prevent this from happening again.
Our teams are doing everything possible to resolve the Boil Water Notice and restore normal water quality as quickly as possible. We would like to thank the community for their patience and cooperation while this essential work is carried out.
Uisce Éireann's drinking water standards are among the strictest in Europe and include significant safety margins. Where potential risks to water quality are identified through Uisce Éireann's testing and monitoring programme, the HSE is consulted and precautionary notices may be issued to safeguard public health.
Customers are reminded that water is safe to consume once it has been boiled and cooled.
Water must be boiled for:
• Drinking
• Preparing drinks made with water
• Preparing salads and foods that are not cooked before eating
• Brushing teeth
• Making ice
What customers should do:
• Boil water by bringing it to a vigorous rolling boil and allow it to cool before use.
• Use boiled water when washing food that will not be cooked, such as salads.
• Water can still be used for washing, bathing and flushing toilets, but should not be used for brushing teeth or gargling.
• Domestic water filters will not make water safe to drink.
• Extra care should be taken when bathing children to ensure they do not swallow water.
• Great care should be taken when handling boiled water to avoid burns and scalds.
Vulnerable customers who are registered with Uisce Éireann receive direct communication when Boil Water Notices are issued.
Uisce Éireann is working to restore normal water supply to homes and businesses in parts of Clonmel after operational issues associated with Storm Boelo affected the treatment process at the Glenary water treatment plant. Water production has now recommenced, but water supply is only returning across the network this afternoon, and as water returns customers must boil their water before using it for drinking, food preparation and brushing teeth until further notice.
Areas impacted include parts of Clonmel Town centre and surrounding areas including Cahir Road and Ring Road, as well as the Kilcomma and Finger Post areas in Co. Waterford.
The notice does not apply to all customers on the Glenary Public Water Supply. Our crews have adjusted the network to use water from Monroe Water Treatment Plant to supplement supplies for customers in a number of areas as follows:
• Bianconi Drive
• Baron Park
• Cooleens
• Ard Fatima
• Prior Park, Avenue, Cresent,
• Thomas Street
• Sweet Briar
• James Street
• Shamrock Hill
Customers in these areas can continue to use their water as normal and are not impacted by the water outage.
Our team at Uisce Éireann understands that this will be disruptive and concerning for households and businesses across the area but we want to reassure customers that we are working to restore normal water quality as quickly as possible. We consulted with the Health Service Executive (HSE) before putting this notice in place.
Customers can check if their property is affected by visiting the Water Quality Section of water.ie and entering their Eircode or by contacting Uisce Éireann’s customer care team, available 24/7, on 1800 278 278.
Our drinking water experts are working to restore normal water quality and lift the notice as quickly and safely as possible, in consultation with the HSE.
Anthony Phealan, Uisce Éireann, said:
"We know how important a safe and reliable water supply is to everyday life and we understand the inconvenience this notice will cause for customers, families, businesses and community groups across the area.
"Protecting public health is always our top priority. As soon as our monitoring identified issues affecting water quality, we acted immediately in consultation with the HSE to put this notice in place as a safety measure.
"Our teams are doing everything possible to resolve the issue and restore normal water quality as quickly as possible. We would like to thank the community for their patience and cooperation while this essential work is carried out."
Uisce Éireann's drinking water standards are among the strictest in Europe and include significant safety margins. Where potential risks to water quality are identified through Uisce Éireann's testing and monitoring programme, the HSE is consulted and precautionary notices may be issued to safeguard public health.
Customers are reminded that water is safe to consume once it has been boiled and cooled.
Water must be boiled for:
• Drinking
• Preparing drinks made with water
• Preparing salads and foods that are not cooked before eating
• Brushing teeth
• Making ice
What customers should do:
• Boil water by bringing it to a vigorous rolling boil and allow it to cool before use.
• Use boiled water when washing food that will not be cooked, such as salads.
• Water can still be used for washing, bathing and flushing toilets, but should not be used for brushing teeth or gargling.
• Domestic water filters will not make water safe to drink.
• Extra care should be taken when bathing children to ensure they do not swallow water.
• Great care should be taken when handling boiled water to avoid burns and scalds.
Vulnerable customers who are registered with Uisce Éireann receive direct communication when Boil Water Notices are issued.
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