Landlords and tenants should contact Irish Water if they have not already done so. This is to clarify who will be the account holder, what water services are being provided to the property and also to confirm the number of adults and children within the household so that the correct water services charges and allowances can be allocated.

Questions and Answers:

Landlords can contact us to determine if there is a person, other than themselves, registered as a customer at the property; however we will not provide the names or details of those registered.

As the landlord of a domestic property, you are obliged to contact Irish Water and provide the name(s) of your tenant(s) and the start date of the agreement you have with your tenants e.g. rental agreement.
Landlords should contact Irish Water within 20 working days of an agreement start date. Irish Water will then open an account in the name(s) of your tenant(s) and send a letter asking them to register with us. This will ensure that you are no longer liable for water charges while the tenants remain at the property. 

Important to note: Under Environment (Miscellaneous Provisions) Act 2015, if tenant information is not provided within 20 working days of an agreement start date, the owner of the property will be liable for water charges until the name(s) of your tenant(s) and start date of your agreement are provided to Irish Water.

The personal data to be provided by landlords or their authorised agents is limited to the tenant(s) names only and is to be used solely by Irish Water in the performance of its statutory functions under the Water Services Acts 2013 - to identify who is the customer at a premises to which Irish Water is providing water and wastewater services. The provision of such names is necessary both for Irish Water to perform its statutory functions and for Irish Water and the landlords’ legitimate interests in ensuring the correct customer is identified. As such, its processing is in accordance with the Data Protection Acts.

Section 47 of the Environment (Miscellaneous Provisions) Act came into effect from 1 October 2015. Under the legislation, there is an obligation on the owner of a domestic property with tenants/occupants to notify Irish Water of the name(s) of the person(s) they have an agreement with and the start date of the agreement. From 1 October 2015, if you are notifying Irish Water of  tenant names and an agreement start date, you will have to provide the names of all tenants on the agreement. If you notified Irish Water of one tenant/occupier name before 1 October 2015, we do not require additional tenant information.

If your property is unoccupied then you will be the account holder and the not permanently occupied charge will apply. Please contact us now to arrange this.

We are asking tenants to register with us to ensure they are billed correctly and receive any relevant allowances.

Register online now

If you are moving into, or out of, a property or you want to close your account, please call us on 1850 448 448 (our lines are open from 9am-5.30pm, Monday to Friday). We will ask you to:

  1. Provide your name, address and/or account number.
  2. Agree a meter reading if your property is metered. For your convenience, we will generate an estimated meter reading or alternatively, if it is safe to do so, you can read your water meter and provide a meter reading yourself.
    Please read our safety guidelines for reading your water meter.
    (If you do not agree the estimated meter reading and cannot read the meter yourself, we can read the meter for you. Your meter will be read within five working days and the meter reading charge of €17 will be applied to your bill).
  3. Provide the address of the property that you’re moving into so we can transfer your account.

You can also provide a forwarding postal address so we can send you on your final bill if required.

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