Vulnerable Customers

We understand that some of our customers have different needs when it comes to using our water services and communicating with us. We're here to help.

How we take care of our Vulnerable Customers

We have developed a special services register for customers who are registered as vulnerable and a priority services register for those who are registered as critically dependent on water.

Special Services and Priority Services Register

The Special Services Register is for customers who are aged 66, blind or vision impaired, deaf or hard of hearing, have mobility difficulties, an intellectual disability or a mental health difficulty.

The Priority Services Register is for those who have a critical dependency on water as a result of their medical condition. We will contact these customers at least two days in advance of planned disruptions, and for unplanned interruptions that may last longer than four hours to determine how best we can help them.

Registration Form

Your can register yourself or somebody in your home as a vulnerable customer online or nominate an alternative person to deal with your bills and correspondence.

Register now

Code of Practice

Our Code of Practice informs our vulnerable customers how we plan to respond to their needs when using our water services and how we address their information requirements. 

Find out more

Text Updates

We wrote to all our vulnerable customers and nominated contacts, as we have introduced text message supply updates. Update your details to ensure you receive these text messages.

Confirm your details

Contact us

  • 1850 448 448 or +353 1 707 2824 (9am - 2pm, Mon - Fri). Please note that the rates charged for 1850 numbers may vary across different service providers. Calls from mobiles may be more expensive.
  • Write to us at Irish Water, PO Box 860, South City Delivery Office, Cork City
  • Email us at  
  • Minicom LoCall 1890 378 378 (for hearing impaired customers with their own minicom equipment)
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