Crews to quickly restore normal water supply for customers in Bundoran Town and Ballyshannon South

04 August 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann is working with Donegal County Council to restore water as quickly as possible to impacted customers following a burst on the trunk water main between the main storage reservoir at the water treatment plant and Bundoran Town. 

Whilst every effort is being made to maintain supply to as many customers as possible through reconfiguring the network, the burst is impacting the water supply to homes and businesses in the following areas including Bundoran Town, Ballyshannon South, and surrounding areas, including Askill Group Water Scheme in North Leitrim. 

Dedicated water service crews have mobilised and repairs are underway and are expected to be completed by 4pm this evening. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. 

Speaking about the repair works Seamus O’Brien, Uisce Éireann said: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the community and restore water for all customers." 

“We understand the inconvenience unplanned outages can have on customers and we appreciate their patience. The repairs are being conducted as quickly as possible to minimise disruption to the community and restore water for all customers.” 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann understands the inconvenience when a burst occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of the Uisce Éireann website.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.