Crews tackling supply issues to ensure full restoration to customers in Clonmel

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann crews continue to work hard to restore normal water supply to all customers in Clonmel served by the Glenary Water Treatment Plant.

An operational issue at the water treatment plant which impacted production over the weekend reduced the volume of treated water stored and available for our customers supplied on this scheme. 

The dry and warm weather has led to a prolonged period of high demand also putting extreme pressure on the local reservoir levels. Further issues on the network also affected supply to customers in the Cherrymount, Elm Park and Ballingarrane areas. 

Uisce Éireann acknowledges the impact these water supply interruptions have had on customers, especially given recent high temperatures and would like to apologise for the inconvenience caused.

Alternative water supplies remain available for customers at Cherrymount, Elm Park, Ballingarrane and the Civil Defence Office on Haywood Road while the network continues to recover. 

Customers are reminded to use their own containers when taking water from tankers and to boil water before consumption as a precautionary measure.

Exceptionally high demand continues to place significant pressure the local water supplies, with demand 25% higher than what would normally be expected for this time of year, leading to Uisce Éireann crews working around the clock to maintain water supplies.

Nighttime restrictions in place each night this week from 11pm to 7am for customers supplied by the Glenary Water Treatment Plant are still required to protect day time supply.

Uisce Éireann is continuing to appeal to customers to keep up their water conservation efforts and to reduce non-essential water use wherever possible. Small changes made by households, businesses, sporting clubs, community groups and visitors can collectively make a significant difference and help protect supplies for everyone.
 

Pierce Faherty, Water Operations Manager with Uisce Éireann said: “We recognise the disruption recent supply interruptions have caused for customers in parts of Clonmel and we would like to thank the community for their patience and support.
“Demand on the network remains exceptionally high. Our teams continue to work around the clock to maintain supplies and maximise production across our treatment plants.
“As the Water Conservation Order comes into effect for South Tipperary on Thursday we are asking everyone to continue playing their part by using water wisely and avoiding non-essential use wherever possible. Every litre saved helps reduce pressure on the network and supports the security of supply for homes, businesses and essential services across the area.”

Customers can support water conservation efforts by avoiding unnecessary use of hoses and sprinklers, using a watering can instead of a hose, taking shorter showers, only running dishwashers, and washing machines when full, and checking homes and businesses for leaks.

A hosepipe can use as much water in one hour as a typical family uses in an entire day. By making small changes to daily routines, customers can help protect local water supplies while demand remains high. This aligns with Uisce Éireann's recent national appeal encouraging customers to continue saving water during periods of sustained high demand.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on our Text Updates page.