Crews responding to significant burst in Shannon

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann crews are responding to a burst water main impacting supply to customers in Shannon tonight.

The outage has been caused by a major burst to a water main in the town and is impacting customers in Shannon town, Shannon Industrial Park and surrounding areas.

Crews have been mobilised to site and are currently working to isolate the burst and begin repairs. 

Darragh Conneely of Uisce Éireann assured affected customers that crews will work as quickly as possible to repair the burst and restore supply.

“We understand the inconvenience and frustration caused by unplanned outages, especially in warm weather and we wish to thank impacted customers for their patience as we work tonight to restore supply,” said Darragh.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer, or to nominate an alternative contact, visit the Vulnerable Customers section of our website.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channel @IWCare and our customer care helpline, which is open 24/7 on 1800 278 278.

Uisce Éireann also offers a free text alert service providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on our website.