Repairs complete on burst water main affecting parts of Galway City

29 January 2022

Customers supplied by Tonabrocky reservoir will continue to experience outages as reservoir refills

Irish Water, working in partnership  with Galway City Council, has successfully completed repairs following a large burst impacting customers in areas of the City west of the Corrib, Barna and Moycullen.

Repairs

Dedicated water services crews worked as quickly and as safely as possible to repair the burst and restore water to impacted customers. Pumping has recommenced from Terryland Water Treatment Plant to Clifton Hill reservoir and normal water supply is returning to most areas supplied by Clifton Hill reservoir. It typically it takes two to three hours following repairs for full supply to restore to all customers affected by a water supply outage.

Tonabrocky reservoir

However, reservoir levels in Tonabrocky are currently critically low and customers supplied by Tonabrocky reservoir will continue to experience water outages until the reservoir volume increases. Once a sufficient volume of water has restored at Clifton Hill reservoir, pumping will start from there to Tonabrocky reservoir.

Affected areas

Customers in the following areas will continue to experience water outages until later tonight, Saturday 29 January and into Sunday 30 January:

  • areas north of the Western Distributor Road,
  • Fort Lorenzo,
  • Bun and Chnoic,
  • Cúl Gharraí,
  • Cnoc an Óir,
  • Rosán Glas,  
  • Dún Áras,
  • Droim Chaoin,
  • Cuan Glas,
  • Hazlewood,
  • Rosedale,
  • Ardmore,
  • Grangemore,
  • Cruachán Park,
  • Bun Caise,
  • Ros Geal,
  • Gort Gréine,
  • Gort na Bró,
  • An Logán,
  • Áltan,
  • Manor Court/Avenue/Drive,
  • The Orchard,
  • Gort Siar,
  • Carrigeen,
  • Cluain Dara,
  • Gort Rua,
  • Portacarron,
  • Ballymoneen Road (north of Ashleigh Grove),
  • Leargán,
  • Manor Court,
  • Tor Buí,
  • Cimín Mór,
  • Liosmór,
  • Ros Ard,
  • Cappagh Road (North of Ros Ard).  
  • Other areas impacted are Ballyburke, Mincloon, Bolebeg, Circular Road, The Bailey, Letteragh, Bushypark.
  • Customers in the Moycullen area may also continue to experience water outages after 6pm this evening.

Ronan Daly, Irish Water, said: “Dedicated crews successfully carried out the essential repairs as quickly and efficiently as possible to minimise disruption to the area and restore water to all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we worked to return the water supply as quickly and as safely as possible.

Following an outage

There may be some temporary discolouration of water and occasionally issues such as internal airlocks may arise following an outage. For helpful tips on what to do following an outage, including clearing airlocks, visit www.water.ie/water-supply/supply-issues/following-an-outage.   

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we completed repairs and restored normal water supply. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please visit our Water Supply Updates section.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Repairs progressing to restore water supply for customers in Galway City west of the Corrib, Barna and Moycullen.

Irish Water, working in partnership  with Galway City Council, are progressing repairs following a large burst on a rising water main from Terryland Water Treatment Plant to Clifton Hill Reservoir. The burst caused water levels in Clifton Hill and Tonabrocky reservoirs to deplete resulting in water outages for customers in all areas of the City west of the Corrib, Barna and Moycullen.

Repair works

The repairs are complex due to the location of the burst and difficult ground conditions but dedicated water services crews are progressing the repairs. Works will continue today, Saturday 29 January. Typically it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.  To ensure the safety of the public and crews carrying out the repairs, some traffic management is in place.

Ronan Daly, Irish Water, said: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.”

Vulnerable customers

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Updates

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit our Water Supply Updates section.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Irish Water has identified a burst to a rising main from Terryland Water Treatment Plant to Clifton Hill Reservoir and is working with Galway City Council to repair the burst and restore water as quickly as possible to impacted customers.

Affected areas

Whilst every effort is being made to maintain supply to as many customers as possible, the burst has caused water levels in Clifton Hill and Tonabrocky Reservoirs to deplete and customers in all areas of the City west of the Corrib may be impacted by water outages from tomorrow morning, Saturday 29 January. Customers in Barna and Moycullen may also experience supply disruption, such as low water pressure and/or water outages from tomorrow morning.

Repair works

Repairs are expected to be completed by the evening of Saturday 29 January. Typically it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.

Ronan Daly, Irish Water, said: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.”

Vulnerable customers

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Updates

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit our Water Supply Updates section.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.