Crews successfully repair burst to a large water main impacting customers in Ballina

Uisce Éireann, working in partnership with Mayo County Council, is progressing repairs following a burst to a large water main impacting customers in Coonealcauraun, Rathroeen, Culleens, Farranoo, Laghtadawnagh, Kilmoremoy, Abbeycourt, Beleek, Rathmeel, Garonkeel, Quignamanor, Ardoughan, Woodville, Friarscourt, Dernan Grove, Hawthorns, Castlefield Manor, The Olde Mill Stone, Killala Road, Ashbourne Grove, Newlands, Oaklawn, The Quay, Quignalecka, Sligo Rd, Creggs Rd, The Moorings, Riverside, Riverslade, Moyvale and the Bonniconlon area, which includes Bofield, Carrownlabaun, Rathreedaun, Carrowreagh.

The repairs are complex due to the location of the burst and the ground conditions being encountered. Dedicated water services crews are progressing the repairs, however, the works will have to continue tomorrow and disruption to customers will continue until tomorrow evening. 

Alternative water supplies

To support impacted customers, alternative water supplies will be in place and IBCs with clean drinking water will be available at the following locations at 8am tomorrow morning.

• Merry Monk, Killala Road,
• Crocketts on the Quay
• Church Car Park, Bonnnicolon

Customers are reminded to use their own containers when taking water from the tankers and to boil the water before consumption as a precautionary measure. Uisce Éireann would also like to remind the public to adhere to public health advice in relation to social distancing and mask wearing when collecting water from the tankers. 

Gerard Greally, Uisce Éireann, commented: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to restore normal water supply as quickly and as safely as possible.” 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Uisce Éireann understands the inconvenience when a burst occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.  

Uisce Éireann has identified a burst in a watermain in Ballina area and is working with Mayo County Council to restore water as quickly as possible to properties.

Affected areas

• Coonealcauraun,
• Rathroeen,
• Culleens,
• Farranoo,
• Laghtadawnagh,
• Kilmoremoy,
• Abbeycourt,
• Beleek,
• Rathmeel,
• Garonkeel,
• Quignamanor,
• Ardoughan,
• Woodville,
• Friarscourt,
• Dernan Grove,
• Hawthorns,
• Castlefield Manor,
• The Olde Mill Stone,
• Killala Road,
• Ashbourne Grove,
• Newlands,
• Oaklawn,
• The Quay,
• Quignalecka,
• Sligo Rd,
• Creggs Rd,
• The Moorings,
• Riverside,
• Riverslade
• Moyvale.

Dedicated water service crews have mobilised and repairs are expected to be completed by 10pm tonight. Typically it takes two to three hours after this to restore normal supply to all customers affected by an unplanned outage. 

Uisce Éireann Operational Lead, Gerard Greally said, “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the areas impacted and restore water for all customers.

“We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.”

Vulnerable customers

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Updates

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.