Crew mobilised to restore water supply for customers in Loughrea

18 December 2021

Customers’ water supply being impacted tonight and tomorrow

Irish Water has identified an issue at Loughrea Water Treatment Plant that will result in customers’ water supply being impacted tonight and tomorrow. Irish Water is working with with Galway County Council to restore water as quickly as possible to the properties impacted.

The areas affected are:

  • Caheronaun,
  • Danesfort,
  • “The Hill”,
  • Abbey Street and adjoining areas.

Dedicated water service crews have mobilised and repairs are expected to be complete by 6pm tomorrow evening. Typically it takes two to three hours after this to restore normal supply to all customers affected by an unplanned outage. 

Irish Water Operational Lead, Ronan Daly said, “The repairs at Loughrea Water Treatment Plant are being conducted as quickly and efficiently as possible to minimise disruption to the areas impacted and restore water for all customers.

“We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.”

Vulnerable customers

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.  For further updates please see the Irish Water website www.water.ie

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.