Boil Water Notice on Rathkeale Public Water Supply lifted with immediate effect

20 April 2022

Irish Water, working in partnership with Limerick City and County Council wishes to notify customers on the Rathkeale Public Water Supply that following the completion of remedial measures and the receipt of satisfactory monitoring results, the boil water notice issued on 13 April is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive.  

All consumers on the Rathkeale Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

Operations Lead for Irish Water, Duane O’Brien thanked the local community for their assistance throughout the notice: “Irish Water and Limerick City and County Council wish to thank everyone for their patience, co-operation and assistance during this boil water notice and we greatly regret any inconvenience caused to homes and businesses in the community.”

Irish Water and the Local Authority and the Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply.

The Irish Water Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to this water notice. Further information is available on www.water.ie.

Previous Updates

Irish Water, working in partnership with Limerick City and County Council wishes to advise that a Boil Water Notice is being put in place for those supplied by the Rathkeale Public Water Supply. 

The notice is being put in place after consultation with the HSE. Irish Water has become aware that the water supply served by the Rathkeale Public Water Supply is potentially unsafe to drink due to inadequate disinfection.

This notice applies to all consumers supplied by the Rathkeale Public Water Supply including areas in Newcastle West supplied along the N21 and the Ardagh areas.

All consumers affected by this notice must boil their water before drinking.

Speaking about the Boil Water Notice, Irish Water's Duane O'Brien said;

"As public health is our number one priority, we cannot take any chances with our disinfection processes. We were alerted to high turbidity at the treatment plant this afternoon and as a result could not guarantee the disinfection process was not affected. We will monitor the supply and lift the notice as soon as it is safe to do so and in consultation with the HSE. We thank the community for their cooperation and patience."

Video - Using water during a Boil Water Notice – Useful Tips

Boil Water Notice Advice and additional information

Water must be boiled (rolling boil for 1 minute and then cooled) for:

  • Drinking
  • Preparing Drinks made with water
  • Preparation of salads and similar foods, which are not cooked prior to eating
  • Brushing of teeth and/or gargling
  • Making of ice. However, ensure you first discard all existing ice cubes in fridges and freezers and filtered water in fridges

IMPORTANT: Boil water by bringing to a vigorous, rolling boil and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap of kitchen or bathroom sinks is not safe to drink.

You do not have to boil your water for the following:

  • Personal hygiene, baths and showers 
  • Flushing of toilets
  • Watering plants and flowers

Caution:

  • Domestic water filters will not render water safe to drink
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water
  • Discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water
  • If you have pets and are concerned about the impact of providing mains water while this BWN is in place, you should ask your local vet for advice

Only use Prepared Water (boiled and cooled) for the following situations.

  • When preparing foods that will not be cooked (e.g. washing and preparing salads)
  • Preparing Infant Formula. Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Always Take Care:

  • Care should be taken with boiled water to avoid burns and scalds. Accidents can easily happen, especially with children.

How long before the boil water notice can be lifted?

  • We do not know at present, but Irish Water will continue to liaise and consult with the Health Service Executive with a view to lifting the Boil Water Notice as soon as practicable

How will we keep you informed?

You will be kept informed through the following media:

Website: www.water.ie 

Irish Water Customer Contact Centre: 1800 278 278

Vulnerable customers who have registered their details with IW will be directly contacted.