Boil Water Notice lifted for Clonassy/Mooncoin Public Water Supply

16 November 2021

Irish Water working in partnership with Kilkenny County Council would like to inform customers supplied by the Clonassy/Mooncoin public water supply that the boil water notice issued on the supply on 12 November has been lifted with immediate effect.

Following consultation with the HSE, Irish Water and Kilkenny County Council are advising customers that the drinking water can now be consumed as normal.

It was necessary to issue the boil water notice on 11 November due to due to potentially inadequately disinfected water entering the supply. Irish Water operation and compliance experts worked with colleagues in Kilkenny County Council to carry out the necessary works at the plant to enable the notice to be lifted as quickly as possible.

Irish Water’s Asset Operations Lead James O’Toole, commented: “Irish Water and Kilkenny County Council would like to thank the customers who were affected by this notice for their patience and cooperation while essential works were carried out at the water treatment plant to ensure the notice could be lifted as quickly as possible. 

Irish Water acknowledges the impact and inconvenience caused by the imposition of a boil water notice to homes and businesses. Our priority is the provision of safe, clean drinking water and safeguarding that water supply for the future is a vital focus.

Business customers will receive a 40 per cent rebate on the cost of the supply of water to their businesses for the duration of the boil water notice and this will be back dated automatically to 12 November.

Should customers have any queries regarding the lifting of this notice they can check out the Supply and Service Updates section of our website or contact us directly on Twitter @IWCare and via our customer care helpline which is open 24/7 on 1800 278 278.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Previous Updates

Following consultation with the Health Service Executive, Irish Water and Kilkenny County Council are issuing a Boil Water Notice with immediate effect to protect the health of consumers supplied by the Clonassy/Mooncoin Public Water Supply.

A map of the affected area is attached. If any customer is unsure on whether or not the Boil Water Notice applies to their area, please visit www.water.ie or contact the Irish Water customer care helpline on 1800 278 278.

The Boil Water Notice has been put in place due to potentially inadequately disinfected water entering the supply. The notice affects approximately 5,000 people.

Irish Water and Kilkenny County Council continue to work to rectify the issues and lift the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil their water before use until further notice.

Vulnerable customers who have registered with Irish Water will receive direct communication on this Boil Water Notice.

Irish Water’s James O’Toole said: “Public health is Irish Water’s number one priority and we appreciate the impact that this notice will have on the community and businesses of Clonassy and Mooncoin. However, the restriction has been put in place to protect our consumers. Irish Water and Kilkenny County Council are working tirelessly to resolve the issues affecting the water supply and lift the boil water notice early as it safe to do so.

In line with HSE COVID-19 advice and the requirement for frequent hand washing, Irish Water advises that the water remains suitable for this purpose and boiling the water is not required.

Vulnerable customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked before eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Irish Water is working closely with Kilkenny County Council to lift the notice as soon as it is safe to do so. Updates will be available on the Supply and Service Updates section of our website, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Further information is available on the Boil Water Notice section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.