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Boil Water Notice lifted for Fews Public Water Supply

09 November 2021

Uisce Éireann, working in partnership with Waterford City and County Council, wishes to advise that the Boil Water notice that was issued on the Fews Public Water Supply on 28 October is now lifted with immediate effect. The notice has been lifted following the completion of remedial measures and the receipt of satisfactory monitoring results. This decision follows consultation undertaken with the Health Service Executive.

Ronan Walsh, Uisce Éireann said: "All consumers on the Fews Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

"Uisce Éireann and the Local Authority/Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply."

The Uisce Éireann Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to this water notice. Further information is available on our website.

Uisce Éireann and Waterford City and County Council acknowledge the patience, cooperation and assistance of the general public during the period of the boil water notice and greatly regrets any inconvenience caused to householders and the business community.

Uisce Éireann continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Uisce Éireann would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.


Previous Updates

Following consultation with the Health Service Executive, Uisce Éireann and Waterford County Council are issuing a Boil Water Notice with immediate effect to protect the health of consumers supplied by the Fews Public Water Supply.

A map of the affected area is attached. If any customer is unsure on whether or not the Boil Water Notice applies to their area, please visit or alternatively, customers can contact the Uisce Éireann customer care helpline on 1800 278 278.

The Boil Water Notice has been put in place due to issues at the water treatment plant. The notice affects approximately 188 people supplied by the Fews Public Water Supply.

Uisce Éireann and Waterford County Council continue to work to rectify the issues at Fews Water Treatment Plant with a view to lifting the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil their water before use until further notice.

Vulnerable customers who have registered with Uisce Éireann will receive direct communication on this Boil Water Notice.

Uisce Éireann’s Ronan Walsh said: “Public health is Uisce Éireann’s number one priority and we appreciate the impact that this notice will have on the community in Fews. However, the restriction has been put in place to protect our consumers. Uisce Éireann and Waterford County Council are working tirelessly to resolve the issues affecting the plant and lift the boil water notice early as it safe to do so.

In line with HSE COVID-19 advice and the requirement for frequent hand washing, Uisce Éireann advises that the water remains suitable for this purpose and boiling the water is not required.

Vulnerable customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Uisce Éireann is working closely with Waterford County Council to lift the notice as soon as it is safe to do so. Updates will be available on the Supply and Service Updates section of our website, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Further information is available on the Boil Water Notice section of our website.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.