Refunds

Learn about the Irish Water domestic refunds process.

Receiving refunds

All Domestic Water Charges have been refunded. Cheques have been issued to account holders for the full amount paid.

If you have not received your cheque please call us urgently on 1850 448 448 or +353 1 707 2824, Monday to Friday 9am to 2pm. Please have your WPRN and Account Number to hand.

About your cheque

We want to refund our customers efficiently and securely within the timeframe given. Cheques are the most effective method available to do this while also ensuring we refund to the correct person.

As the refund cheques are crossed ‘account payee only’, these are required to be lodged directly to the named bank account. Once cleared, the account holder will have access to the funds.  The means by which cheques can be lodged to account may well vary between one bank and another.

Information for tenants

All refunds are made payable to the account holder. If you were a tenant and paid your water charges to your landlord or under your landlord's name, the cheque will be issued to your landlord as the account holder. You need to contact your landlord directly regarding the Irish Water refund.

Register with us

It is still a good idea to register for an online account with us. It means we can contact you in the future about any outages or issues in your area.

FAQs

All customers will be fully refunded the amount they paid.

  • Unmetered households with more than one occupant who paid all five bills could receive a refund of up to €325
  • Unmetered households with a single occupant who paid all five bills could receive a refund of up to €200
  • Metered households, including those who availed of allowances for children may be due less

Where the account holder is deceased, we will issue the refund cheque to the appropriate person entitled to receive the refund on behalf of the deceased customer. Please print and complete the Indemnity Form and return it to Irish Water, PO Box 860, South City Delivery Office Cork City. For security reasons we cannot accept photocopied or scanned forms. For more information, contact us on 1850 448 448.

Irish Water will never contact you looking for bank account details. If you receive such a call or email please let us know on 1850 448 448.

If your address or other details have changed since you paid your Irish Water bills, please contact us urgently to update your account. Callsave 1850 448 448 or +353 1 707 2824, Monday to Friday 9am to 2pm.

If your cheque has been issued to a different address, there may be some delay while the original cheque is cancelled and reissued.

All refunds are made payable to the account holder. If you were a tenant and paid your water charges to your landlord or under your landlords name, the cheque will be issued to your landlord as the account holder. You need to contact your landlord directly regarding the Irish Water refund.