Suspicious or spam email

Learn how to spot a spam email and what to do about it.

We have been made aware that some of our customers are receiving fraudulent / unsolicited phishing emails.

Phishing emails are emails that pretend to be legitimate in order to get personal information. Here are some tips on what to do if you receive one of these emails.

Identify a phishing email

Do not trust the display name

A common phishing tactic is to use another company's name in the display name of an email, i.e. make it appear as if it came from Irish Water. This fraudulent email, once delivered, appears legitimate because most user inboxes only present the display name.

Do not automatically trust the display name. Instead, check the email address that is being used. If it looks suspicious, delete the email immediately.

Look but do not click

Hover your mouse over any links in the email. If a link address looks unusual, DO NOT click on it. If you want to log in to your online account, type in the website address directly into the address bar. DO NOT click on a link from unsolicited emails.

Don’t give out any personal information

Irish Water will never ask you for personal or financial information via email. If an email requests this information it is more than likely a phishing scam.

Identify an official page

All pages on www.water.ie are encrypted. You can verify a page address by looking for https:// and the padlock icon in your browser. The padlock icon will display more information about the connection you are using and ensure it is secure.