Establishment of the organisation
Key directives and regulations impacting water operations in Ireland
Governance / Management arrangements
The Water Services Strategic Plan
Annual Report & Audited Financial Statements
Irish Water's Capital Investment Plan

Irish Water's Business Plan

Organisational Structure

Irish Water Managing Director
Asset Management Asset Strategy and Sustainability
  Asset Investments
  Connections Services
  Asset Intelligence
  Asset Planning
Asset Operations Operational Planning and Control Centre
  Operations Support Centre
  Water and Wastewater Regional Operations (X3, E/M, South, N/W)
  Business Support
  Operational Efficiencies & Contract Management
Customer Operations Billing Services
  Customer Strategy & Capability
  Customer Service & Vendor Performance
Corporate Affairs (incl. Communications & Marketing) Project Communications
  Corporate Affairs
  Business Stakeholder & Communications Management
HR and Business Change Administration
  HR Management
  Employee Relations/Industrial Relations
Asset Delivery Portfolio & Governance
  Business Solutions Delivery
  Infrastructure Portfolio Delivery
  Networks Portfolio Delivery
  Capital Portfolio Delivery
  Capital Services
  Engineering Services
Technical Advisory Services Water Technical Training 
  National Special Projects
Finance Accounting and Reporting
  Commercial and Procurement
  Financial Planning and Analysis
  Project Finance
IT Business Partnering
  IT Architecture and Performance
  Water Applications
Environmental Regulation Environmental Regulation & Compliance
  Special Projects
Pay/Grading Structure as at March 2019
Figures below comprise salaries for 2019 including Fixed Term contracts
Irish Water Staff
Pay Band € Number of Staff
Less than 30,000  23
30,000 - 39,999 56
40,000 - 49,999 95
50,000 - 59,999 140
60,000 - 69,999 152
70,000 - 79,999 86
80,000 - 89,999 110
90,000 - 99,999 43
100,000 - 119,999 35
120,000 - 149,999   16
Greater than 150,000  2
Contact Details: Contact Us
Service Level Agreements/Memoranda of Understanding

Irish Water has Service Level Agreements with the 31 City and County Councils to provide certain services to Irish Water with respect to the Water Services functions. It also provides for the relationship between Irish Water and each local authority with respect to such services.

These Service Level Agreements are provided for in the Water Services (No. 2) Act 2013, and enables local authority staff to continue to provide local operations under Irish Water supervision and management and using Irish Water systems and processes.

Irish Water also has a Memorandum of Understanding with the Water Services Training Group (“WSTG”). Irish Water will continue to fund the training of staff employed within the water services sections of local authorities working under the Service Level Agreement with Irish Water.

Customer Charter & Codes of Practice: Our Customer Commitment
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