Transforming Water Services Now
To transform our water services, Irish Water, guided by its parent Ervia, has developed a seven year Business Plan with the overriding objective of delivering a quality service to customers. Irish Water will ensure that a national and long term approach to the planning and development of our water services is taken, duplication is eliminated and that a systematic approach is applied to the operation and maintenance of the water and wastewater networks.
Irish Water’s mission
All of our customers should receive a safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in Water Services.
Join our team and help transform water services in Ireland
Irish Water is committed to the continuous development of our employees. We offer a wide and exciting range of challenges in an environment where talented, passionate people are encouraged to live our values of collaboration, safety, customer service, performance and integrity.
From coast to coast, our job is to ensure we deliver the highest quality drinking water to your taps every day and ensure that wastewater is properly treated and safely returned to the environment.
Our investment work aims to improve drinking water supplies, protect the environment and support the economy.
Irish Water’s key metrics summary
|Drinking Water Quality||Schemes on EPA remedial action list||121||0|
|No. of customers on boil water notice||23,297||0|
|Lead shared service pipes||30,000 - 40,000||0|
|Individual lead pipes||140,000||50,000|
|Drinking Water Capacity||Headroom capacity in Greater Dublin and Mid-eastern region||2%||> 15%|
|Plants with capacity headroom < 15%||45-49%||30%|
|Infrastructure||Network Leakage||49%||< 38%|
|Wastewater Qualiy||Discharge with no treatment or preliminary
|Discharge with no treatment or preliminary
treatment only from large urban areas
|Agglomerations not meeting requirements on secondary treatment of discharges (EPA 2013 List)||43||0|
|Larger Agglomerations not meeting requirements on more stringent treatment of discharges (EPA 2013 List)||10||0|
|Wastewater Capacity||Plants overloaded > 2,000 PE (EPA 2013 List)||36||0|
|Plants overloaded < 2,000 PE (EPA 2013 List)||120||< 60|
|Customer Service||Call answering - 80% answered in < than 20 seconds||60%||80%|
|Fewer than 5% calls abandoned||20%||5%|
|Safety||Lost time accidents per 100,000 man hours||not available||0.5|