Works underway to restore supply to Killenaule customers

12 December 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann and Tipperary County Council are working to repair a burst water main causing supply disruptions to customers in Killenaule and surrounding areas in Co Tipperary.

Crews are on the ground working to restore water as quickly as possible to impacted customers. 

Every effort is being made to maintain supply to as many customers as possible, however, the burst is impacting homes and businesses at Killenaule town, Rathkenny, Moyglass, Rathmoley, St. John’s Town, Arbour Hill, Silverfort, Cross Cannon, Ballinure, Laffensbridge, Ballynunty, Glengoole, Ballysloe, Gortnahue and all surrounding areas.  

Repairs are expected to be complete by 2pm today. Given the large area impacted it will take some time for the network and reservoirs to refill. The majority of customers should have their supply restored by late this evening, however some customers particularly at higher elevations may be impacted until approximately lunchtime on Tuesday, 13 December by reduced water pressure/intermittent supply, while the reservoir refills to a sufficient level to meet demand.

Speaking about the repair works Uisce Éireann’s Operations Lead Colin Cunningham said: “The repairs are being conducted as quickly as possible to minimise disruption to the community and restore water for all customers.  We understand the inconvenience unplanned outages can have on customers and we appreciate their patience as we work to repair the burst and return the water supply.”

Uisce Éireann and Tipperary County Council have arranged an alternative supply of water for impacted customers. A tanker has been deployed at Killenaule Cemetery and IBCs are in operation at Ballinonty, Glengoole and Gortnahoe.

“Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours,” added Colin.

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates on local water supply issues, please visit the Water Supply Updates section of the Uisce Éireann website.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.