Works to replenish depleted reservoir levels continue following major in North County Dublin

23 November 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Irish Water and Fingal County Council wishes to advise that a water tanker is arriving to Oberstown Detention Centre car park in Lusk, Co. Dublin and should be onsite from approximately 2pm.

Alternative water supplies are still available for impacted customers in the following locations:

Rush

Tesco Shopping Centre, Whitestown Road;  

Lusk

Rathmore Park, Car Park;

Skerries

Skerries Mills, Car Park;

Balbriggan

Beside Castle Mill Shopping Centre  and Man O War - car park.

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure. 

Previous Updates

Following the successful completion of complex repair works to a major burst water main which caused outages in North County Dublin yesterday, Irish Water and Fingal County Council continue to work to replenish depleted reservoir levels which are still impacting a small number of areas. 

Dedicated water service crews continue to work throughout the night and today to ensure the pumping stations are running at maximum capacity to allow reservoirs to refill to a sufficient level to meet demand and for the network to fully recharge due to the size of the affected area. 

For the majority of areas, normal water supply has been restored following the completion of works, however, Irish Water has identified a number of areas which are still being impacted by low pressure and/or outages including Palmerstown, Hollywood, Naul, Man O War, parts of Balbriggan and parts of Skerries and surrounding areas.

As reservoir levels continue to restore, it is anticipated that water supplies will be restored to all customers by late afternoon today. An alternative water supply continues to be made available at the following locations to assist impacted customers: the car park at Skerries Mills in Skerries, beside Castle Mill Shopping Centre in Balbriggan and Man O’War Pub Carpark. Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure. 

Tselopile Tlou, Irish Water, commented: “Dedicated crews in Irish Water and Fingal County Council continue to work round the clock to replenish depleted reservoir levels and restore normal water supply for all customers. We regret the inconvenience caused to customers and would like to assure them that restoring normal water services continues to be a top priority for us.” 

Customers may experience some temporary discolouration of water following the works and occasionally issues such as internal airlocks may arise. For advice on clearing discoloration and airlocks, please visit the Issues during or after an outage section of our website.  

Vulnerable customers who have registered with Irish Water receive direct communications for planned and unplanned outages lasting more than four hours. 

Irish Water understands the inconvenience when bursts occur and thanks customers for their patience while we worked to restore normal supply to all impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Irish Water and Fingal County Council have successfully completed repairs to a burst water main which caused outages to some areas of North County Dublin. Customers in the following areas were still affected today including Lissenshall, Loughshinny, Balbriggan, Skerries, Rush, Lusk, Hollywood and surrounding areas.

Following reports of supply disruptions, dedicated water service crews were immediately mobilised.  Crews worked yesterday, through the night and today to repair the burst and subsequent issues with valves. Water supply has begun to return. However, it will take a number of hours for reservoirs to refill and the network to fully recharge due to the size of the affected area. Balbriggan and Skerries may continue to be impacted until later this evening as reservoir levels continue to restore.

Alternative water supplies for customers will continue to be available in the following locations until normal supply is fully restored to all customers: Rush - Tesco Shopping Centre, Whitestown Road; Lusk - Rathmore Park, Car Park; Skerries - Skerries Mills, Car Park; Balbriggan - Beside Castle Mill Shopping Centre. Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure. 

Tselopile Tlou, Irish Water, commented: “The repair works were conducted as quickly and as efficiently as possible and have successfully been completed. Customers may experience some temporary discolouration of water following the works and occasionally issues such as internal airlocks may arise. For advice on clearing discoloration and airlocks, please visit www.water.ie/water-supply/supply-issues/following-an-outage.”  

Vulnerable customers who have registered with Irish Water receive direct communications for planned and unplanned outages lasting more than four hours.

Irish Water understands the inconvenience when bursts occur and thanks customers for their patience while we worked to restore normal supply to all impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Irish Water and Fingal County Council are progressing works to restore normal water supply following a burst water main yesterday which caused widespread outages, some customers in the following areas may still be experiencing issues Lissenshall, Loughshinny, Balbriggan, Skerries, Palmerstown, Rush, Lusk, Hollywood and surrounding areas.

Alternative water supplies for customers are available in the following locations:

Rush

Tesco, Shopping Centre, Whitestown Road.

Lusk

Rathmore Park, Car Park.

Skerries

Skerries Mills, Car Park.

Balbriggan

Beside Castle Mill Shopping Centre

Every effort is being made to maintain supply to as many customers as possible, however, valve issues maybe causing some customers in these areas to experience reduced pressure and/or outages.  

Repairs are expected to be complete by 6pm this evening. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure. 

Speaking about the issue Tselopile Tlou, Irish Water, said: “We are prioritising these repairs and are working as quickly as possible to restore normal water supply to impacted customers. We understand the inconvenience that unplanned water disruptions can have on customers and we appreciate their patience as we continue with these complex repairs. 

I would like to take this opportunity to thank our colleagues in Fingal County Council Water Services who continue to work closely with us to resolve these issues that have surfaced as a result of yesterday’s burst.” 

Some customers may continue to experience temporary discolouration to their water supply as repair works continue. For helpful tips, visit the Issues during or after an outage section of our website.

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please see the Irish Water website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Irish Water and Fingal County Council are progressing works to restore normal water supply following a burst water main yesterday which caused widespread outages, some customers in the following areas may still be experiencing issues Lissenshall, Loughshinny, Balbriggan, Skerries, Palmerstown, Rush, Lusk, Hollywood and surrounding areas.

Every effort is being made to maintain supply to as many customers as possible, however, valve issues maybe causing some customers in these areas to experience reduced pressure and/or outages.  

Repairs are expected to be complete by 6pm this evening. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.

Tankered water will be in place in the following locations to provide an alternative water supply to customers:

Rush

Tesco Shopping Centre Whitestown Rd, Rush, Dublin

Lusk

Rathmore Park Car Park Lusk.

Skerries

Skerries Mills Car Park Skerries

Balbriggan

Beside Castle Mill Shopping Centre Balbriggan

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure. 

Speaking about the issue Tselopile Tlou, Irish Water, said: “We are prioritising these repairs and are working as quickly as possible to restore normal water supply to impacted customers. We understand the inconvenience that unplanned water disruptions can have on customers and we appreciate their patience as we continue with these complex repairs." 

I would like to take this opportunity to thank our colleagues in Fingal County Council Water Services who continue to work closely with us to resolve these issues that have surfaced as a result of yesterday’s burst.” 

Some customers may continue to experience temporary discolouration to their water supply as repair works continue. For helpful tips, visit our Supply Issues Following an Outage page.   

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please see the Irish Water website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Irish Water and Fingal County Council are working to repair a burst water main causing supply disruptions to some customers in Lissenhall, Rush, Lusk, Loughshinny, Donabate and surrounding areas in North Fingal.

Crews are on the ground working to restore water as quickly as possible to impacted customers.

Every effort is being made to maintain supply to as many customers as possible, however, the burst may cause some customers in these areas to experience reduced pressure and/or outages.  

Repairs are expected to be complete by 9pm this evening. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.

Speaking about the repair works Tselopile Tlou, Irish Water said: “The repairs are being conducted as quickly as possible to minimise disruption to the community and restore water for all customers.  

We understand the inconvenience unplanned outages can have on customers and we appreciate their patience as we work to repair the burst and return the water supply.”

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please see the Irish Water website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.