Water supply restored for the vast majority of customers in the Crosshaven area

27 May 2022

Alternative water supply now available in Fountainstown

Irish Water and Cork County Council wish to advise customers in the Fountainstown and Myrtleville areas, that due to their location on the water network their water supply is taking longer to be restored. The alternative water supply is currently being moved and will be available from 5pm in the vicinity of the car park in Fountainstown. Engineers continue to monitor the network in both Fountainstown and Myrtleville.

This unplanned outage was caused by a burst on the network and an issue at the pumping station on Wednesday night/Thursday morning. 

Niall O’Riordan, Operations Lead with Irish Water, said: “We again apologise for this unplanned outage. The vast majority of customers should have their water supply returned now. However, customers in the Fountaisntown and Mytleville area are taking longer to have their supply returned due to their location on the network. The alternative water supply is being moved to the car park in Fountainstown and will remain in place until all customers have their supply returned.

“As the water supply returns, there may be some temporary discolouration of water and occasionally issues such as internal airlocks. For helpful tips on what to do following an outage, including clearing airlocks, visit the Irish Water website at www.water.ie.“
    
Irish Water understands the inconvenience when bursts occur and thanks customers for their patience while we worked to restore normal supply to all impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of the Irish Water website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies. 

Previous Updates

Irish Water and Cork County Council have completed their network investigations which have resulted in the water supply being restored to the vast majority of customers in Crosshaven and surrounding areas. A tanker will remain on-site at “The Glen” Crosshaven as an alternative water supply. Eircode P43TN36.

This unplanned outage was caused by a burst on the network and an issue at the pumping station on Wednesday night/Thursday morning. 

Niall O’Riordan, Operations Lead with Irish Water, said: “We again apologise for this unplanned outage. The vast majority of customers should have their water supply returned now. However, it may take a little bit longer for some customers on the edge of the network to have their water supply returned. The alternative water supply will remain in place until this afternoon at The Glen in Crosshaven.

As the water supply returns, there may be some temporary discolouration of water and occasionally issues such as internal airlocks. For helpful tips on what to do following an outage, including clearing airlocks, visit the Irish Water website at www.water.ie.

 Irish Water understands the inconvenience when bursts occur and thanks customers for their patience while we worked to restore normal supply to all impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.


Irish Water is continuing to work with Cork County Council to restore water as quickly as possible to customers in Crosshaven and surrounding areas. 

This unplanned outage was caused by a burst on the network and an issue at the pumping station on Wednesday night/Thursday morning. 

Dedicated water service crews have completed works at the pumping station and repaired the burst water main. Some areas water supply returned late last night, but higher areas of Crosshaven and surrounding areas are still without water. This is being investigated since early this morning.

Areas impacted include Crosshaven, and surrounding areas of Myrtleville, Fountainstown, Church Bay and Fennell’s Bay. A tanker remains on-site at “The Glen” Crosshaven as an alternative water supply. Eircode P43TN36.

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure.

Niall O’Riordan, Operations Lead with Irish Water, said: “We again apologise for this unplanned outage. Repair works were completed but some areas are still without water this morning. Our engineers with Irish Water and Cork County Council have been deployed since the early hours and have been investigating if there is an issue somewhere along the water network. We hope to resolve the issue as quickly as possible and will update the community as soon as we can.

As the water supply returns, there may be some temporary discolouration of water and occasionally issues such as internal airlocks. For helpful tips on what to do following an outage, including clearing airlocks, visit the Irish Water website at www.water.ie.“

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Irish Water understands the inconvenience when bursts occur and thanks customers for their patience while we work to restore normal supply to all impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Irish Water is working with Cork County Council to restore water as quickly as possible to customers in Crosshaven following issues at a pumping station and a burst to a water main.

Due to an issue at the pumping station overnight, reservoir levels were low this morning resulting in some customers experiencing an outage. The issue at the pumping station was resolved but as the network began to replenish, there was a burst.

Dedicated water service crews are currently working to repair the water main as quickly and as safely as possible. Traffic management will be in place for the duration of the repair works. 

Areas impacted include Crosshaven, and surrounding areas of Myrtleville, Fountainstown, Church Bay and Fennell’s Bay. As some areas may take longer for the water supply to fully return, a water tanker is being arranged as an alternative water supply.  A tanker will be on-site at “The Glen” Crosshaven from 6pm. Eircode P43TN36.

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure.

Niall O’Riordan, Operations Lead with Irish Water, said: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We hope to have the supply returning for most customers by this evening, however, some customers in the higher parts of Crosshaven and surrounding areas may take longer.

“As the water supply returns, there may be some temporary discolouration of water and occasionally issues such as internal airlocks. For helpful tips on what to do following an outage, including clearing airlocks, visit the Irish Water website at www.water.ie.

We understand the inconvenience bursts can have on customers and we appreciate your patience as we work to return normal water supply as quickly as possible.”  

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Irish Water understands the inconvenience when bursts occur and thanks customers for their patience while we work to restore normal supply to all impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

 Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.