Works underway to restore supply to customers customers supplied by the Dundrum Water Treatment Plant

24 February 2022

Irish Water and Tipperary County Council have completed repair works to a burst watermain at the Dundrum water treatment plant and the plant is back producing water to its full capacity since late yesterday evening.

The supply will already have returned to some areas, supply will be restored to other areas throughout the day. Some customers at higher elevations on the scheme may not have their supply restored until late this evening. While reservoirs refill on the scheme, customers will experience reduced pressure over the next day or so. 

The water tankers that are in place at the three main primary schools in Clonoulty, Rossmore and Boherlahan will remain in place until the supply is fully restored to all customers.

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure. Please adhere to social distancing when queuing for water supplies.

Colin Cunningham, Irish Water, commented: “The repairs were conducted as quickly and efficiently as possible to minimise disruption to the area.  Our colleagues in Tipperary County Council worked tirelessly throughout the night to ensure the treatment plant kept operating correctly, and to its maximum capacity. 

Hopefully, by the end of today, the vast majority of customers’ water supply will have returned. We understand the inconvenience bursts can have on customers and we appreciate your patience throughout.”

The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Previous Updates

Irish Water and Tipperary County Council  have completed repair works to a burst watermain at the Dundrum water treatment plant. 

The repair to the raw watermain supplying the treatment plant is now complete and raw water will soon start to be sent through the treatment process. However, as the plant was fully shutdown it will take a number of hours to have the plant back at full treatment capacity. Some areas will not see water restored until tonight and some areas may experience low pressure for the next 24 to 36 hours.

Tankered water is now in place at the three main primary schools in Clonoulty, Rossmore and Boherlahan.

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure. Please adhere to social distancing when queuing for water supplies.

Areas impacted are: Rossmore, Carhue, Marlow Bridge, Clonoulty, Ballagh, Ardmayle, Cloney Harp, Bishops Wood, Boherlain, Tubridora,  Killough, Camas, Thurlesbeg, Goulds Cross, Laffina, Cluedarby, Longfield, The Weir and surrounding areas.

Colin Cunningham, Irish Water, commented: “The repairs were conducted as quickly and efficiently as possible to minimise disruption to the area. Hopefully we will start to see customers water supply returning over the course of the evening. We understand the inconvenience bursts can have on customers and we appreciate your patience throughout.

The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Irish Water is working with Tipperary County Council to restore water as quickly as possible to impacted customers due to a burst watermain at the Dundrum water treatment plant. As a result, the plant is expected to be off-line until around midday. However, due to the location of the burst, and the time it will take to get the plant up and running, some areas will not see water restored until tonight along with some areas experiencing low pressure for the next 24 to 36 hours.

Areas impacted are: Rossmore, Carhue, Marlow Bridge, Clonoulty, Ballagh, Ardmayle, Cloney Harp, Bishops Wood, Boherlain, Tubridora,  Killough, Camas, Thurlesbeg, Goulds Cross, Laffina, Cluedarby, Longfield, The Weir and surrounding areas.

Colin Cunningham, Irish Water, commented: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience bursts can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.