Works underway to restore water supply to Athenry customers

18 February 2022

Irish Water and Galway County Council continue with repairs following a burst to a water main in Athenry Town. Whilst every effort is being made to maintain supply to as many customers as possible, the burst is impacting the water supply to customers in Raheen, Prospect and surrounding areas of Athenry, including Moanbaun Group Water Scheme.

The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and are expected to be completed later tonight. Typically it takes two to three hours following repairs for normal supply to be fully restored to all areas but it is important to continue to follow HSE guidance on hand-washing.

An alternative water supply in the form of bulk tankers will be in place from 5pm in the carpark at Coffey Construction offices in Moanbaun and also at Lorrogate Estate. Customers are reminded to use their own containers when taking water from the tankers and to boil and cool the water before consumption as a precautionary measure. 

Speaking about the works, Rónan Daly, Irish Water commented: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area. Irish Water understands the inconvenience caused when unplanned supply disruptions occur and thanks customers in advance for their patience while we continue with these repairs and work to restore normal water supply to impacted customers.” 

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Previous Updates

Irish Water has identified a burst to a water main in Athenry and is working with Galway County Council to restore water as quickly as possible to impacted customers. Whilst every effort is being made to maintain supply to as many customers as possible, the burst is impacting the water supply to customers in Ballygurrane, Prospect and surrounding areas of Athenry.

Dedicated water service crews have mobilised and repairs are underway and are expected to be completed by 3pm this afternoon. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. 

To ensure the safety of the public and crews carrying out the repairs to the burst, traffic management is currently in place. Local and emergency access will be maintained. 

Ronan Daly, Irish Water, commented: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience bursts can have on customers and we appreciate your patience as we work to return normal water supply as quickly as possible.

We would ask that commuters continue to observe the traffic management plan and follow the diversions in place to ensure the safety of our crews and to avoid delays in the repairs being carried out.

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.