Works underway to restore water supply for customers in Lisselton

05 February 2022

Irish Water is working with Kerry County Council to repair a burst watermain and restore water supply to customers in Lisselton and the surrounding areas as soon as possible. 

Dedicated water service crews have mobilised and repairs are expected to be completed by 4pm today. Following the successful repair, it typically takes two to three hours after this to restore normal supply to all customers affected by an unplanned outage.

An alternative water supply will be available from 1.30pm today at Lisselton Cross. Customers are reminded to use their own containers when taking water from the tankers and to boil and cool the water before consumption as a precautionary measure. Customers should follow HSE and government COVID-19 advice in relation to social distancing and mask wearing when collecting water from tankers.

Niall O’Riordan, Irish Water, said: “This burst water main is being repaired as quickly and efficiently as possible in order to restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply as quickly as possible.”

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.