Works underway to restore water supply to Kildare customers

16 April 2021

Irish Water is working with Kildare County Council to restore water supply in parts of Kildare following an interruption to supply caused by an issue at Old Kilcullen reservoir. Crews worked to resolve the issue as quickly and as safely as possible in line with COVID-19 protocols. The issue at the reservoir has been resolved, however it may take a number of hours for normal supply to return to all customers.

Homes and businesses in the following areas may be impacted by water discolouration while normal water supply is returning as the reservoir is replenishing and the network is re-filling; Kildare Town and surrounds; Carbury; Derrinturn; Naas; Athgarvan; Newbridge; Parts of Caragh; Kilmeague; Monasterevin; Calverstown; Nurney; Narraghmore; Ballitore; Prosperous and surrounding areas.

In Ireland, drinking water can pass through several kilometres of pipework before it reaches homes and businesses. Some of this pipework is constructed from cast iron and, depending on the area, can be up to 100 years old. Old cast iron mains typically suffer from corrosion and as a result, sediment from these pipes can be dislodged during repair or maintenance works, causing temporary discolouration of the water / the water to appear brown before it reaches customers' taps. This is not harmful to health and usually running the tap for a number of minutes will restore the clear colour. More information can be found on the Discoloured Water section of our website.

Irish Water continues to work at this time, with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Irish Water understands the inconvenience when an interruption to supply occurs and thanks customers for their patience while we are working to restore normal supply to impacted customers. Irish Water and Kildare County Council regrets any inconvenience caused. Our customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see Supply and Service Updates section of our website.