Irish Water and Kerry County Council have been responding to a pollution incident at the River Feale that affected Dromin water treatment plant on Wednesday night. A large clean up and monitoring operation has been underway in recent days to ensure that water supplied from Dromin Water Treatment Plant to Listowel and surrounding areas remains safe to drink and supply is fully restored to all customers.

Water production recommenced at the treatment plant early yesterday morning. Customers in Listowel and surrounding areas may have experienced low water pressure and/or water outages for a period of time in recent days, as water production had to cease temporarily in response to the pollution incident. The situation continues to be monitored closely at the intake to Dromin water treatment plant from the River Feale at this time to ensure that water supply is protected.

Speaking about the incident, Irish Water’s Ian O’Mahony said, “Irish Water and Kerry County Council have been prioritising the restoration of normal water supply at Dromin water treatment plant since the pollution incident occurred on Wednesday night. Crews have been on site and continuously monitoring the water treatment process closely to ensure that water supplied to customers in Listowel and surrounding areas remains safe to drink. Our priority is the provision of safe clean drinking water and safeguarding that water supply is a vital focus.

We had to temporarily shut down water treatment at the plant on Wednesday, as the oil leak in the River Feale was close to the water intake point at the plant. As a result, customers in Listowel and surrounding areas may have experienced outages and low pressure in recent days. Water treatment recommenced at the plant early yesterday morning and all customers should now have their normal water supply restored. As the reservoir levels are still lower than normal due to the required stop in water production, we would ask customers to continue to conserve water wherever possible. Simple water conservation efforts can have a big impact on reducing demand on the supply. There are tips on how to conserve water in your home on the Water Conservation section of our website. However, it is important that people continue to follow the HSE guidance on hand washing.

Irish Water and Kerry County Council understand the inconvenience when outages occur and thank customers for their patience, while we continue efforts to restore normal water supply at Dromin Water Treatment Plant and safeguard water supply for customers in the area.

Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see the Supply and Service Updates section of our website.

Irish Water continues to work at this time with our local authority partners, contractors and others to safeguard the health and well-being of staff and the public and to ensure the continuity of drinking water and wastewater services.

Previous Updates

Update 14 April 2021

Irish Water along with its Local Authority partner Kerry County Council, wishes to notify its customers of an outage at the Dromin Water Treatment Plant.

Water production at the treatment plant has temporarily stopped due to an oil leak at the River Feale, which supplies water to the plant. Customers in Listowel and surrounding areas may experience low water pressure and/or water outages for a period of time tonight and tomorrow morning Thursday April 15 as the pollution incident is managed.

Speaking about the outage, Irish Water’s Redmond Burke said: “We have had to temporarily shut down the Water Treatment Plant at Dromin as the oil leak in the River Feale is close to the water intake point at Scartleigh. As a result, customers in Listowel and surrounding areas may experience outages and low pressure tonight and tomorrow morning. In the interim we ask customers to conserve water wherever possible. Simple water conservation efforts can have a big impact on reducing demand on the supply. There are tips on how to conserve water in your home on the Water Conservation section of our website. However, it is important that people continue to follow the HSE guidance on hand washing.

Irish Water and Kerry County Council understand the inconvenience when outages occur and thank customers for their patience while we temporarily cease production at the water treatment plant to safeguard water supply for customers in these areas.

Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see the Supply and Service Updates section of our website.

Irish Water continues to work at this time with our local authority partners, contractors and others to safeguard the health and well-being of staff and the public and to ensure the continuity of drinking water and wastewater services.

Kerry

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