Repairs to underground leak completed in Pullough

09 September 2021

Update 4pm 9 September 2021

Irish Water working in partnership with Offaly County Council have repaired an underground leak in Pullough impacting supply to customers in Pullough and surrounding areas of Heathfield, The Back Road, The Canal Line, Derryneavy and Turraun.

Dedicated water service crews were mobilised and the search for the underground leak was underway yesterday but proved difficult to pinpoint. The leak was located this morning and crews worked throughout the day to repair it. Whilst supply will have returned to many properties already, some customers located on higher ground or at the end of the network may continue to experience temporary low water pressure and /or outages as water refills the network.

John Gavin, Irish Water, said, “The repairs were conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we worked to return the water supply to homes and businesses as quickly as possible.

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Previous Updates

Irish Water working in partnership with Offaly County Council have located the underground leak in Pullough that is causing disruption to supply for customers in Pullough and surrounding areas of Heathfield, The Back Road, The Canal Line, Derryneavy and Turraun.

Dedicated water service crews are on site and repairs are expected to be completed in the early afternoon. Following the successful repair of the leak it typically takes two to three hours after this to restore normal supply to all customers affected by an unplanned outage as water refills the network.

To ensure the safety of the public and crews carrying out the repairs to the leak, traffic management will be in place and will be clearly signposted.

John Gavin, Irish Water, said, “Repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Alternative water supplies will continue to be in place at the following locations;

  • At the church      
  • At the shop                    

Customers are reminded to use their own containers when taking water from the tankers and to boil and cool the water before consumption as a precautionary measure. Customers should follow HSE and government COVID-19 advice in relation to social distancing when collecting water from tankers.

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. 

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Irish Water has identified that a leak in an underground watermain in Pullough is causing a disruption to supply and is working with Offaly County Council to repair the leak and restore water as quickly as possible to 300 properties in Pullough and surrounding areas of Heathfield, The Back Road, The Canal Line, Derryneavy and Turraun.

Dedicated water service crews have mobilised and repairs are now expected to be completed tomorrow afternoon. The repair time has been extended due to the difficulty in pinpointing the exact location of the leak and the complexity of the repairs involved.  Following the successful repair of the leak it typically takes two to three hours after this to restore normal supply to all customers affected by an unplanned outage.

To ensure the safety of the public and crews carrying out the repairs to the leak, traffic management will be in place and will be clearly signposted.

John Gavin, Irish Water, said, “The leak detection and subsequent repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Alternative water supplies will be in place from 6:00pm this evening at the following locations;

  • At the Church      
  • At the shop                    

Customers are reminded to use their own containers when taking water from the tankers and to boil and cool the water before consumption as a precautionary measure. Customers should follow HSE and government COVID-19 advice in relation to social distancing when collecting water from tankers.

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please see our website.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.