Crews working to restore water supply for customers supplied by South Regional Water Supply Scheme

15 August 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Irish Water, working in partnership with Wexford County Council, wishes to advise that due to issues overnight at the Taylorstown Water Treatment Plant, supplying the South Regional Water Supply Scheme, that customers in Duncannon, Ramsgrange, Arthurstown, Ballyhack, Fethard & Ballycullane and surrounding areas are currently experiencing supply interruptions and water outages. Crews are working to resolve the issues and restore normal water supply as soon as possible. 

Speaking about the unplanned interruption, Irish Water's Ronan Walsh said;

There were electrical issues overnight at the Taylorstown Water Treatment Plant that may have been brought about by the thunderstorms in the area. The issues are exacerbated by low supply levels and high demand. Repairs are currently underway to minimise disruption to the community and restore water for all customers as soon as possible. We are not yet in a position to provide an estimated time for restoration of supply but will provide further updates during the day as work continues."

"In the meantime tankers of water have been deployed for customers at at Duncannon Church, Ramsgrange, Arthurstown, Ballyhack, Fethard & Ballycullane."

"While this water is fully treated and safe to drink, any customers taking water from the tankers should boil it before use as the containers they use to collect it may not be fully disinfected."

We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.”

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please see the Irish Water website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.